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Hello! My name is***** you for your question. I'm reviewing it now, and will post back again shortly.
I am sorry to hear of this awful situation.
Are you asking how you can see your granddaughter? I am not quite clear about the question.
Where does your son live?
I am sorry but I cannot speak to you on the telephone. I know the site offers this service but the site is based in the US. As I am a lawyer in Canada the rules of my law society prohibit me from speaking to you on the telephone as you are not my client.
I can only speak to you by posting up and back over this site.
I don't know what you mean but before we go ahead I am going to ask customer service to contact you to ensure you won't have a problem with your account.
Have you gotten the account issues resolved?