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Hello! My name is***** you for your question. I'm reviewing it now, and will post back again shortly.
What province is this please?How told you that you had 10 days to change your mind?Did you sign up when a sales person came to your house?
And now are they saying that didn't actually happen?
But what I am asking is whether they said that the sales person did not tell you that you had ten days.
What province is this please?
I suggest that you send them a letter by Registered Mail. In the letter set out the facts, making it clear that the sales rep and the contract itself specified 10 days to cancel and you did cancel in time (explain when exactly and how you did this.)Tell the you consider the contract to be at an end if they don't agree you are happy to have a court decide.
The court will agree with you based on the fact. And if they sue (and they would be foolish to do so) it would be in Small Claims Court and you could self-represent. If it got that far and you find you need some help as you go through the process you can always post on this site again and I could assist you further.
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I don't know how payment to the site works.
If you rate me the site will pay me. If something has gone wrong with your credit card I assume they will contact you.
I don't work for the site. I just log in the way you do and see a list of questions and choose which to answer.
Is there anything more I can help you with at this point in time?