This is really disgusting. How they could treat a family with young children like this is really beyond belief and these little children were asleep. There was no noise and they made those parents pick up tiny sleeping children and leave.
It is simply inexcusable and of course your friends don't want to stay there again. Who would?
I suggest that your friends consider retaining a lawyer to send the hotel a very strongly worded letter. The letter would set out the facts, make it clear that it is believed this sickening treatment is a result of discrimination and threaten a lawsuit.
If that doesn't work in terms of getting damages then your friend has two different options to consider.
The first is he can consider filing a complaint with the human rights commission. There is no charge for doing that and your friend does not need a lawyer but it may be hard to prove discrimination in this case. The other option would be to sue in Small Claims Court and self-represent. Your friend can sue for up to $25,000 in this court. If your friend decides to go that route and finds that they need some help as they go through the process they can always post on the site and I can assist them.
There is no doubt that the hotel treated them horrendously and that they will be entitled to damages.
Does that help as a starting point?
Please feel free to post back with any follow-up questions you may have. If you don't have any then I hope I have earned a 5 star rating but if you don't feel that I have please don't hesitate to reply back and let me know what more I can do to assist you. Finally, please know that even after you rate me I will be here for you and you can ask follow-up questions if you think of them later on at no further charge of course.