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This is not about the management company. They have no real authority. Their authority is delegated from the Board.
So you have to take this to the Board and ask why the special assessment was done when no work is being done and more importantly why they raised the fees and how they could do so without providing notice but simply went ahead and had more withdrawn from your accounts.It sounds like they don't know what they are doing.
If many owners are not happy then you should consider calling a member's meeting. It may be that you will need to oust the Board and elect a new one.Does that help as a starting point?
I'm not permitted to be documentation unfortunately.
I am sorry but I cannot speak to you on the telephone. I know the site offers this service but the site is based in the US. In Canada the rules of my law society prohibit me from speaking to you on the telephone as you are not my client.
I can only speak to you by posting up and back over this site.