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I am sorry to hear this. Are they needed urgently for some reason?
I would suggest faxing them a letter stating that something has clearly gone wrong and this is becoming a serious situation for you.
The other approach is to see if you can apply for the cards on an urgent basis.
Have you seen this page?http://www.cic.gc.ca/english/information/pr-card/apply-urgent-processing.asp
I don't think legal help would help and it would be too expensive.
But I do think the fax may help.