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This depends on the facts. Are you Iranian and claiming refugee status relating to Iran?
What is your citizenship? I need to know which country you have said you are not safe to live in.
There's no reason why you cannot travel to another country to work. The only concern is that you would not return back to the country where you are claiming that you are not safe.
Do you see what I mean?
You can call the call center and ask. Also, just be sure that you can return back for the interview when it is set.
I don't know why that happened but you can call the call centre and ask if there is something wrong with your file.