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Are you asking if there is anyway to enforce the contract without suing?
Yes. For sure. There was an offer and an acceptance and there was therefore a binding contract. But the consumer protection branch is right and you will have to sue them in small claims court to enforce the contract.
Your next step is to send them a demand letter providing them with a deadline for adhering to the terms of the contract lawsuit.
If you have to sue them you will be able to self represent. If it gets that far and you find you need some help as you go through the process you can always post on the site again and I can assist you further.