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Have you asked the store if they can provide you with some documentation?Did you ask the person who gave them to you if they could check on their credit card statement for proof of purchase if they were purchased by credit card?
You can send Visa a letter threatening to sue them if they don't give you replacement cards at once.
You can sue them in Small Claims Court and can self-represent. If it gets that far and you need some help you can always post on this sit again and I can assist you further.
If you end up in Court the burden of proof is on you to prove the cards were bought and paid for. You will be able to have the person who gifted you the cards be a witness and provide their credit card statement. This will most likely be enough.
I am sorry the site offered you that. I cannot talk on the phone in any event. The rules of my law society prohibit that as you are not my client.