How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Debra Your Own Question
Debra, Lawyer
Category: Canada Law
Satisfied Customers: 100373
Experience:  Lawyer
Type Your Canada Law Question Here...
Debra is online now
A new question is answered every 9 seconds

Telus bill problem

Customer Question

Telus bill problem
Submitted: 1 year ago.
Category: Canada Law
Expert:  Debra replied 1 year ago.

Thank you for requesting me.

I'm not really clear about the facts Why would you owe so much for that one billing period?

Also, are you saying that it was their mistake that the number wasn't ported in time or was it the new company's?

Customer: replied 1 year ago.
Amount was for 2 billing periods...3 phones. 191 was basic fee w/ no useage. I don't know whose fault it was. The phone company says they can't reduce the bill. I think they mean WON'T reduce the bill.
Customer: replied 1 year ago.
Is small claims court an option?
Expert:  Debra replied 1 year ago.

Small claims court would be an option but you won't succeed if you cannot prove that they owe you the refund.

I still don't see why they do owe you the refund. If the policy is that the number has ported by a certain date and you don't do that then why would a court say that you don't owe the money?

Do you see what I mean? But perhaps I'm still missing the point?

Related Canada Law Questions