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How would she be able to get an open work permit?Did you see it?
What are the grounds for the refusal?
There is no such thing as a 4 year open work permit and there never has been. She was on a special one year working holiday visa which can not ever be renewed.
You can try to get her a new work permit by going through the LMIA process. You can read about that here:http://www.cic.gc.ca/english/work/employers/lmo-basics.asp
She will need a regular closed work permit and you will have to hope that there are not enough Canadians to fill her job or you won't get a positive LMIA.
I don't see why this is in conflict with what I answered. This site is saying that no one can work temporarily in Canada for more than 4 years. That would be where they had a temporary work permit.
I said there was no way to renew a working holiday permit and that they were never for more than one year.