Cadillac
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Answered in 18 minutes by:
8/18/2019
BRIAN, ASE Master Certified Technician
Category: Cadillac
Satisfied Customers: 458
Experience: Program Coordinator/Professor at Las Positas College
VerifiedHi, my name is ***** ***** to Just Answers! I am here to assist you today. Like you, I am a user of this website and as such, any billing questions should be sent to customer service.
I ask that you please provide details and communicate with me so we can make your experience here worth 5 stars! I do not know your experience or the tools you have available, also, I can't see, smell, hear or touch the vehicle, so your patience/understanding is appreciated. I am around most days but not every minute of every day. If you reply while I am offline, I will respond when I am online again. Your response will ping my phone, so I will know you are waiting. Phone call requests are automatically sent by the website. They are not sent by me. I am happy to call or chat here. You may accept phone call requests or ignore them.
If the rear liftgate is falling down the strut is bad. This is not the hydraulic strut it is the other one. Here is a LINK to the part specifically. You can purchase at any autoparts store, I am just using amazon link to have a picture.
For the window, if you hold the unlock button on the key FOB the windows should go down. This is a feature of the vehicle.
I understand. There are pinch sensors but they do not work until the liftgate is almost closed. I have seen someone be hit by a falling liftgate and it does hurt. The weight of the liftgate is what is coming down and hurting, there is a auto reverse for the down stroke also but believe me, and your husband knows it will hurt you first.
BRIAN, ASE Master Certified Technician
Category: Cadillac
Satisfied Customers: 458
Experience: Program Coordinator/Professor at Las Positas College
VerifiedBRIAN and 87 other Cadillac Specialists are ready to help you
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