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2012 SRX Tailgate quit working. I checked the 3 fuses,

Customer Question
2012 SRX Tailgate quit...

2012 SRX Tailgate quit working. I checked the 3 fuses, messed with the driver door settings. Fob, outdoor gate button and door button do not work. The sunroof also quit working - is there a relay somewhere related to these two?

Mechanic's Assistant: Have you checked the fob's battery?

We have two fobs they both open the doors but not the lift gate

Mechanic's Assistant: Are you fixing your SRX yourself? What have you tried so far?

I mentioned I replaced the 3 fuses in the back fuse box. It just happened this morning

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

That should do it

Submitted: 2 months ago.Category: Cadillac
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Answered in 1 day by:
5/27/2018
Cadillac Mechanic: eric remington,
 replied 2 months ago
eric remington
Category: Cadillac
Satisfied Customers: 1,077
Experience: mechanic/service advisor at topline auto
Verified

m​AY i HAVE VIN NUMBER? THERE MAY BE AN ISSUE WITH A MODULE., WHICH MAY REQUIRE SCANNER TESTING WITH AN ADVANCED LEVEL SCAN TOOL

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Cadillac Mechanic: eric remington,
 replied 2 months ago

NO LIGHTS ON DASH ILLUNINATED? TODAYS VEHCILES, CADILLAC WEIGHING IN SGTRONG, HAVE INTEGRATED MUCH HIGH LEVEL ELCTRONIC INTEGRATION WITH MULTIPLE PROCESSORS. I CK FUSES WITH A TESTLIGHT OR METER AND CK ALL OF THEM WHILE FNGINE IS RUNNING WITH LIGHTS ON EACH AND EVERY FUSE IN EACH AND EVERY FUSE BOX.

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Cadillac Mechanic: eric remington,
 replied 2 months ago

A​ DEFECTIVE BODY CONTROL MODULE MAY BE AAT FAULT OR PERHAPS ANOTHER MODULE INTEGRATED INTO THE COMMUNICATION AREA NETWORK. ANOTHER POSIIBITY IS THE POSSIBITY OF A BAD CONNECTION IN WIRING HARNESS

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Cadillac Mechanic: eric remington,
 replied 2 months ago

IF YOU HAVE QUESTIONS PLEASE ASK, IF NOT PLEASE RATE MY SERVICE AS THAT IS HOW I AM COMPENSATED.

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Customer reply replied 2 months ago
3GYFNAE36CS650110 nothing lit up on dash to indicate a problem
Cadillac Mechanic: eric remington,
 replied 2 months ago

L​ET ME SEE IF ANY TECHNICAL BULLETINS EXIST

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Cadillac Mechanic: eric remington,
 replied 2 months ago

S​orry did not find any technical bulletins you will need a scanner that can access the body control module

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