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Ask Gm Tech (Cam) Your Own Question
Gm Tech (Cam)
Gm Tech (Cam), Cadillac Mechanic
Category: Cadillac
Satisfied Customers: 30535
Experience:  GM Grand Master Technician 2007. 14 years experience.
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My 2012 srx locked automatically with both key fobs inside

Customer Question

my 2012 srx locked automatically with both key fobs inside with my phone and purse
JA: Have you checked the fob's battery?
Customer: they are good, car battery is good
JA: Are you fixing your SRX yourself? What have you tried so far?
Customer: nothing, waiting for locksmith so my daughter doesn't end up stranded called my husband from my cpu on FaceTime, to call a locksmith
JA: Anything else you want the mechanic to know before I connect you?
Customer: no
Submitted: 8 months ago.
Category: Cadillac
Customer: replied 8 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer: replied 8 months ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 8 months ago.
never mind, i thought we would be live chatting, i can't answer my phone, its in the car!!!
Expert:  Gm Tech (Cam) replied 8 months ago.

Hello there, I am Cam.

I am Licensed technician at a GM dealership with more than 16 years experience. 
Like you, I am a user of this website and as such, any billing questions should be sent to customer service.

I ask that you please provide details and communicate with me so we can make your experience here worth 5 stars! I am around most days but not every minute of every day. If you reply while I am offline, I will respond when I am next online. 

I am reviewing your request and will post in a moment.

Do you subscribe to on star?

Customer: replied 8 months ago.
no
Expert:  Gm Tech (Cam) replied 8 months ago.

Ok, then I am sorry to say that a lock smith is the only real option. If time was not an issue, the I would suggest going to the dealer and get them to cut you a new key using your VIN, but with time an issue, lock smith is the next quickest outside of calling the fire department, but then we tend to leave a mark when we have to forcibly enter a vehicle.