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My heated seats are not working. the light is coming on but…

Customer Question
My heated seats are...

My heated seats are not working. the light is coming on but it doesn't heat up and the light goes out

Mechanic's Assistant: Just to clarify, what are the exact lights you're talking about?

The heated seat buttons lights

Mechanic's Assistant: What is the model/year of your Cadillac?

2010 CTS

Mechanic's Assistant: Are you fixing your CTS yourself? What have you tried so far?

I haven't tried anything yet

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

That's it.

Submitted: 1 month ago.Category: Cadillac
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Answered in 8 minutes by:
1/15/2018
Cadillac Mechanic: Mechanic01, ASE Certified Technician replied 1 month ago
Mechanic01
Mechanic01, ASE Certified Technician
Category: Cadillac
Satisfied Customers: 2,069
Experience: Owner at Baltic investments
Verified

Hello my name is ***** ***** welcome to just answers! I will be assisting you with all of your vehicle questions today. Give me one moment while I review your question and come back with a answer. Please be aware I do not know your skill level or abilities so I will be asking a lot of questions and in a lot of cases we will respond to each other quite a lot before we find a solution. As far as phone calls are concerned that is the system prompting you, not me, and they do cost more money, I prefer text but in some cases a phone call is required. If I don’t answer right away or quickly in conversation I am helping another customer or have stepped out for a moment and will respond as soon as I can. Ok lets get started!

ok for this issues the car need to be scanned with a code reader to find out what codes are in the computer to move forward with the seat diagnosis

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Customer reply replied 1 month ago
Ok I will get that done. Is there anything else I can do repair-wise prior to a code reader?
Cadillac Mechanic: Mechanic01, ASE Certified Technician replied 1 month ago

not much in this case, when these system fail they will throw a code, the code reader has to be BCM compatible to read the codes as well

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Customer reply replied 1 month ago
ok thanks
Cadillac Mechanic: Mechanic01, ASE Certified Technician replied 1 month ago

sure thing!

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Cadillac Mechanic: Mechanic01, ASE Certified Technician replied 1 month ago

Please let me know if you have any additional questions or if you want to discuss this further. And please take a moment and kindly click a positive rating (preferably 5 Star/Excellent) to credit for the time & effort put by me in answering your automotive question, and this is the only way I will be credited for my service to you. Rating me now does not close your question and if you have follow-up or additional questions you can ask them after the rating too! Also if you would like further assistance in the future you can favorite me as well.
Assuring you the best services!
Kind Regards!
Shawn ASE Technician

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Mechanic01
Mechanic01, ASE Certified Technician
Category: Cadillac
Satisfied Customers: 2,069
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Experience: Owner at Baltic investments

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