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I bought my CTS in October. They went thru everything with…

Customer Question
I bought my CTS...

I bought my CTS in October. They went thru everything with me. NOW it is asking me to type verify my password. I cant rremember it and is this right?

Mechanic's Assistant: What year is your CTS?

2017

Mechanic's Assistant: Are you fixing your CTS yourself? What have you tried so far?

It gives me 3 options. type in password, remind later or dont remind when I hit dont remind it asks me when I start up again

Mechanic's Assistant: Have you checked the battery, particularly the terminal connections? Are they corroded?

Its a brand new car. The dash did tell me one that they were trying to fix the problem and it gave me an error code....like maybe 504

Submitted: 7 months ago.Category: Cadillac
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Answered in 20 hours by:
1/11/2018
Cadillac Mechanic: Pete, Cadillac Technician replied 7 months ago
Pete
Pete, Cadillac Technician
Category: Cadillac
Satisfied Customers: 33,304
Experience: 17 years Cadillac experience as a technician.
Verified

My name is ***** ***** I am a professional here at Just Answer. I noticed that your question had not received a response and thought I would see if you still need help with this.I apologize for the delay and I hope I can still assist you with this here.

Since this is a 2017 model this should be able to be diagnosed and repaired at no charge to you at a local dealer under factory warranty.They may need to program in a code or password ***** correct this fault here.If this is not what you are looking for or asking here let me know.

If more help is needed, use the reply tab to continue our conversation. If no further assistance is needed, kindly rate my service, your 5-star rating is appreciated ( should be a link to click on here or above).You can rate at any time and we can continue to work on your question as this will not close out your question.I work on delivering the best answer and help here but in some cases, it can be difficult to do without seeing the vehicle.

Thanks Pete

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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