Cadillac

Cadillac Repair Questions? Ask a Mechanic for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Cadillac
This answer was rated:

Screen is black. 2014 srx. Tried the opening door turning…

Screen is black Mechanic's...

Screen is black

Mechanic's Assistant: What is the model/year of your Cadillac?

2014 srx

Mechanic's Assistant: Are you fixing your SRX yourself? What have you tried so far?

Tried the opening door turning off engine starting engine

Mechanic's Assistant: Will the headlights turn on? Is the battery fully charged?

I think the headlights are working, I think the battery is fully charged

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

I don't think so

Show More
Show Less
Ask Your Own Cadillac Question
Customer reply replied 1 month ago
If it is the HMI module what is the part number and if that is what is needed does it need to be programmed
Answered in 18 hours by:
1/9/2018
Pete
Pete, Cadillac Technician
Category: Cadillac
Satisfied Customers: 31,057
Experience: 17 years Cadillac experience as a technician.
Verified

My name is ***** ***** I am a professional here at Just Answer. I noticed that your question had not received a response and thought I would see if you still need help with this.I apologize for the delay and I hope I can still assist you with this here.

The first thing that needs to be done here is to have the fault codes read out/checked using a fully compatible scan tool that can read all computers in your model.Once this is done there should be at least one code set that will need to be diagnosed to then help locate and repair this fault here.

This may be the HMI module at fault but the codes need to be checked first to see if there are codes set for anything else that may be an issue or for the HMI itself needing to be replaced.I would also check and make sure all fuses are good in all fuse panels.If all fuses are good if you can get the codes checked post the code info here for me to see and help with.

If more help is needed, use the reply tab to continue our conversation. If no further assistance is needed, kindly rate my service, your 5-star rating is appreciated ( should be a link to click on here or above).You can rate at any time and we can continue to work on your question as this will not close out your question.I work on delivering the best answer and help here but in some cases, it can be difficult to do without seeing the vehicle.

Thanks Pete

Ask Your Own Cadillac Question
Customer reply replied 1 month ago
if it is the HMI module what is the part number for that

I did do some more research into this as I recalled a bulletin and yes the bulletin does apply to your model.The issues were blank screen among other possible issues and in this case, it is blank screen.The bulletin is for a dealer to update the HMI software.The bulletin number is # PI1126D.A dealer has to check and perform this update to resolve this issue here.

It looks to be the part number is###-##-####You will want to confirm this with a dealers parts department per your vehicles VIN which they will not charge to look this up for you to tell you for sure if this is the newest latest number you need if it comes down to needing to replace it.

Let me know if you need anything else and feel free to rate my help here or above ( should be a link to click on ) as this is how I receive credit for my time, this can be done at any time and you can still come back here and reply if needed.Your 5-star rating is appreciated

Thanks Pete

Pete
Pete, Cadillac Technician
Category: Cadillac
Satisfied Customers: 31,057
Experience: 17 years Cadillac experience as a technician.
Verified
Pete and 87 other Cadillac Specialists are ready to help you
Ask your own question now
Ask Pete Your Own Question
Pete
Pete
Pete, Cadillac Technician
Category: Cadillac
Satisfied Customers: 31,057
31,057 Satisfied Customers
Experience: 17 years Cadillac experience as a technician.

Pete is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Jerry Newton

Jerry Newton

Cadillac Technician

1,569 satisfied customers

ASE Master Technician, L1, Master GM Technician. Over 20 years of bumper to bumper GM experience.

Dave Nova

Dave Nova

Cadillac Technician

1,522 satisfied customers

ASE Master Certification. GM World Class Certification

Gm Tech (Cam)

Gm Tech (Cam)

Cadillac Mechanic

1,003 satisfied customers

GM Grand Master Technician 2007. 14 years experience.

John

John

ASE Certified Technician

941 satisfied customers

ASE CERTIFICATIONS A1-A8 & L1 / 40 YEARS AUTOMOTIVE EXPERIENCE

George H.

George H.

ASE Certified Technician

775 satisfied customers

ASE Master Tech 15+ Years

Chris (aka- Moose)

Chris (aka- Moose)

Cadillac Technician

744 satisfied customers

16 years of experience

Don - Mo Lurch

Don - Mo Lurch

Cadillac Technician

690 satisfied customers

GM, Cadillac Cert., Heavy Line Mech, Race Shop Owner, Mobile Electronics.

< Previous | Next >

Related Cadillac Questions
I have a 2008 Catillac SRX. It has started having trouble
I have a 2008 Catillac SRX. It has started having trouble shifting. It makes a loud clunking noise when I go from reverse to drive and it seems to have trouble deciding if it needs to shift or not. Ma… read more
David Craig
David Craig
OWNER/MECHANIC
Associates
4,605 satisfied customers
I have a 04 cadillac srx with no heat on the drivers side. I
I have a 04 cadillac srx with no heat on the drivers side. I have replaced the blend door actuator and it did not change. The 2 actuators on the drivers side are moving nicely.… read more
Jerry Newton
Jerry Newton
Cadillac Technician
Vocational, Technical or Trade Scho
1,569 satisfied customers
Cadillac 2010 SRX Reduced engine power light came on. Check
Cadillac 2010 SRX Reduced engine power light came on … read more
Gary
Gary
Senior Technician
Vocational, Technical or Trade School
76 satisfied customers
I HAVE A CADILLAC SRX 2013 WITH 90,000 MILES. tHE ENGINE IS
i HAVE A CADILLAC SRX 2013 WITH 90,000 MILES. tHE ENGINE IS MAKING A LOUD WHINING (LIKE AN AIRPLANE ENGINE) NOISE. IT IS LIKE THE MUFFLER IS NOT FUNCTIONING. dEALER FOUND NOTHING WRONG MECHANICALLY SE… read more
eauto
eauto
self employed
High School or GED
74 satisfied customers
My check engine light stay on constantly. Stay on. 2010 srx.
my check engine light stay on constantly JA: Does the light stay on, or does it blink? Customer: stay on JA: What is the model/year of your Cadillac? Customer: 2010 srx JA: Are you fixing your SRX you… read more
fordguy4u
fordguy4u
Automotive Tech
Vocational, Technical or Trade Scho
70 satisfied customers
Tried to start my 2015 SRX, battery was dead, put charger on
tried to start my 2015 SRX, battery was dead, put charger on and still would not start, even tried jumping with my other vehicle. NG. Noticed engine light on. When giving up for the evening noticed th… read more
Pete
Pete
Cadillac Technician
31,057 satisfied customers
Replaced timing chain on my 2008 SRX 3.6L engine and now
Hello, replaced timing chain on my 2008 SRX 3.6L engine and now Codes p0009, p0009, 16, 17 18 19 keep showing up. Do you think the mechanic installed the chains incorrectly? … read more
Chad Farhat
Chad Farhat
Owner
Associate Degree
4,638 satisfied customers
2015 cadillac SRX AWD 3GYFNEE35FS558143 check engine light
2015 cadillac SRX AWD 3GYFNEE35FS558143 check engine light is on and the codes are p0131 p0133 p0171 p0174 p0420 p2097 i do have the autel scanner and i can read the live data need some help… read more
Gary
Gary
Senior Technician
Vocational, Technical or Trade School
76 satisfied customers
I drive a Cadillac (2013) SRX SUV. My backup camera video is
I drive a Cadillac (2013) SRX SUV. My backup camera video is blurry. The video appears on my navagation screen. I tried to clean the "eye" of the camera at the rear of the vehicle but got no improveme… read more
Jerry Newton
Jerry Newton
Cadillac Technician
Vocational, Technical or Trade Scho
1,569 satisfied customers
2014 Cadillac SRX. It has an engine light and will not
2014 Cadillac SRX. It has an engine light and will not start. The keyfob is detecting … read more
Jerry Newton
Jerry Newton
Cadillac Technician
Vocational, Technical or Trade Scho
1,569 satisfied customers
I can only get static on the 06 SRX. Replaced radio unit
yes. replaced radio unit $80.00 for unlock. same as old one … read more
Gm Tech (Cam)
Gm Tech (Cam)
Cadillac Mechanic
Vocational, Technical or Trade Scho
1,003 satisfied customers
When it rains my 2010 Cadillac srx will not start. Not the
have taken the vehicle to a mechanic but they don't know the problem. wait til the next day.take the battery post loose then pump brakes three times then pump accelerator three and it starts … read more
Don - Mo Lurch
Don - Mo Lurch
Cadillac Technician
Vocational, Technical or Trade Scho
690 satisfied customers
Flashing check engine light. It's blinking. 2006 SRX SUV.
I'm driving it just started flashing about 150 miles ago and I'm like 60 miles from home … read more
Reggie Whiddon
Reggie Whiddon
Shop Foreman
Vocational, Technical or Trade School
156 satisfied customers
2008 SRX the key repeatedly sticks in the ignition and I
2008 SRX the key repeatedly sticks in the ignition and I have to use the release under the column to get it out. It first happened when the battery was drained. AAA replaced the battery yesterday. Ove… read more
Chris (aka- Moose)
Chris (aka- Moose)
Cadillac Technician
Vocational, Technical or Trade School
744 satisfied customers
Our daughter borrowed our srx. It came back with an engine
Our daughter borrowed our srx. It came back with an engine noise, almost a tapping sound. Increased as drove faster. We drove about 10 miles sound became really bad, red light came on saying stop engi… read more
ggrote1
ggrote1
Vocational, Technical or Trade Scho
13 satisfied customers
I have a 2010 Cadillac SRX, with check engine light on
I have a 2010 Cadillac SRX , with check engine light on constantly. Changed gas cap which did not help. Nothing seems out of the ordinary. Engine runs smoothly, no extraneous noise. If check engine li… read more
baddad1
baddad1
technician
High School or GED
5 satisfied customers
WE HAVE A 2010 CADILLAC SRX. THE ENGINE WARNING LIGHT HAS
WE HAVE A 2010 CADILLAC SRX. THE ENGINE WARNING LIGHT HAS BEEN ON FOR 2-YEARS. THE DEALER CLAIMS IT'S THE TIMING BELT. SO LAST YEARS INSPECTION THE DEALER GOT A 1-YEAR EXTENSION ON MAKING REPAIRS. NOW… read more
Eric
Eric
Retired
N/A
14,436 satisfied customers
Engine light on my SRX with 105,000 miles.Cadillac dealer
engine light on my SRX with 105,000 miles.Cadillac dealer says its a timing chain that is worn and a probem with catalytic converter. Cost for both repairs close to $5000.Was there a recall on the tim… read more
Ron Z.
Ron Z.
Vocational, Technical or Trade Scho
2 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x