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2014 srx low beams are very dangerously dim. dealer replaced…

Customer Question
2014 srx low beams...

2014 srx low beams are very dangerously dim. dealer replaced 1 bulb under warranty, but made no dif. At first the service rep told me about customers bringing in aftermarket bulbs and they would cover the labor under warranty. Now they are back pedaling. Any help would be great!

Mechanic's Assistant: Are you fixing your SRX yourself? What have you tried so far?

No. see above

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

How much is this service

Submitted: 6 months ago.Category: Cadillac
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Answered in 2 hours by:
12/20/2017
Cadillac Mechanic: Chris (aka- Moose), Cadillac Technician replied 6 months ago
Chris (aka- Moose)
Chris (aka- Moose), Cadillac Technician
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Is this a new issue or has it been a concern since the car was new?

Are the lights adjusted correctly?

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Customer reply replied 6 months ago
I bought used 3 months ago. The dealer says everything is correct. Just by going online, this seems to be a common problem. Even a couple lawsuits are active.
Cadillac Mechanic: Chris (aka- Moose), Cadillac Technician replied 6 months ago

Since the dealer is not going to help are you wanting to try aftermarket lighting and adjusting on your own?

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Cadillac Mechanic: Chris (aka- Moose), Cadillac Technician replied 6 months ago

Hello, Chris here again,

I am checking in to make sure you got everything you expected from my answer. The option to rate my response or reply is still available. I want to make sure you were pleased with what you paid for.

Thanks Chris

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