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The, dic says unable to start due to security system

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Dic says unable to...

Dic says unable to start due to security system engaged. I had a new key made but it still won't start

Submitted: 7 months ago.Category: Cadillac
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Answered in 3 minutes by:
11/30/2017
Cadillac Mechanic: Eric, Automotive Repair Shop Manager replied 7 months ago
Eric
Eric, Automotive Repair Shop Manager
Category: Cadillac
Satisfied Customers: 34,883
Experience: 20+ yrs. experience as repair shop manager and technician.
Verified

HI,

Did you do the relearn procedure with the new key

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Customer reply replied 7 months ago
there was no information for me on the new key
Cadillac Mechanic: Eric, Automotive Repair Shop Manager replied 7 months ago

HI,

Ok, you need to do the following(the car battery needs to be strong as it is a 30 minute procedure)

30 minute GM relearn procedure:

1-Turn ON the ignition, with the engine OFF.
2-Attempt to start the engine, then release the key to ON (vehicle will not start).
3-Observe the SECURITY telltale(this is the security light), after approximately 10 minutes the telltale will turn OFF.
4-Turn OFF the ignition, and wait 5 seconds .
5-Repeat steps 1 through 4 two more times for a total of 3 cycles/30 minutes (the vehicle is now ready to relearn the Passlock(TM) Sensor Data Code and/or passwords on the next ignition switch transition from OFF to CRANK). IMPORTANT: The vehicle learns the Passlock(TM) Sensor Data Code and/or password ***** the next ignition switch transition from OFF to CRANK. You must turn the ignition OFF before attempting to start the vehicle.
6-Start the engine (the vehicle has now learned the Passlock(TM) Sensor Data Code and/or password).

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Cadillac Mechanic: Eric, Automotive Repair Shop Manager replied 7 months ago

Unless you have a further question on this, at this time please click the OK SERVICE, GOOD SERVICE OR EXCELLENT SERVICE 3 STARS OR HIGHER to pay for services rendered per your customer agreement as this is a PAYSITE and experts are not paid for their time, services, or knowledge until you do so. Thank you.

Please remember to rate service using the separate rating page. Thank you

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Cadillac Mechanic: Eric, Automotive Repair Shop Manager replied 7 months ago

Were you able to get it started using the factory directions I supplied?

If so, then please rate at this time so that I receive credit. If not, then let me know so we can go from there.

Please note that continued failure to rate service will result in experts no longer willing to answer any future question you may post as they realize that they will not be rated to receive credit and be paid for their time and services. Thank you.

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Customer reply replied 7 months ago
I was away from my car until today. Your instructions did not work. There was no security light on. The DIE displayEd STARTING-BLOCKS DISABLED DUE TO THEFT SYSTEM REMOVED IGNITION KEY
Customer reply replied 7 months ago
Send e mail for Further instructions. I have a hearing Problem over the phone. Correction should read DIC Digital Info Center.
Customer reply replied 7 months ago
The DIC displayed STARTING DISABLED DUE TO THEFT SYSTEM REMOVE IGNITION KEY
Cadillac Mechanic: Eric, Automotive Repair Shop Manager replied 7 months ago

Hi,

Substitute Starting disabled due to theft system for Security

HI,

Ok, you need to do the following(the car battery needs to be strong as it is a 30 minute procedure)

30 minute GM relearn procedure:

1-Turn ON the ignition, with the engine OFF.

2-Attempt to start the engine, then release the key to ON (vehicle will not start).

3-Observe the SECURITY telltale(this is the Starting disabled due to theft system), after approximately 10 minutes the telltale will turn OFF.

4-Turn OFF the ignition, and wait 5 seconds .

5-Repeat steps 1 through 4 two more times for a total of 3 cycles/30 minutes (the vehicle is now ready to relearn the Passlock(TM) Sensor Data Code and/or passwords on the next ignition switch transition from OFF to CRANK). IMPORTANT: The vehicle learns the Passlock(TM) Sensor Data Code and/or password ***** the next ignition switch transition from OFF to CRANK. You must turn the ignition OFF before attempting to start the vehicle.

6-Start the engine (the vehicle has now learned the Passlock(TM) Sensor Data Code and/or password).

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Customer reply replied 7 months ago
I did this twice. The display never turns off
Customer reply replied 7 months ago
the remove ignition key stays on
Cadillac Mechanic: Eric, Automotive Repair Shop Manager replied 7 months ago

Ok, that is the only relearn procedure I know to reset the security system for yours besides using a scan tool to do it. I will opt out and see if another expert knows of an alternate method.

If no one else posts, then that means there is no other method, which unfortunately will mean it will need to be towed to a shop to have the relearn procedure done with a diagnostic scan tool

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