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2010 srx. purchased car cheap with issues. popup display…

Customer Question
2010 srx. purchased car cheap...
2010 srx. purchased car cheap with issues. popup display screen attempts to go up, but immediately returns to down position. often. if pulled up, displays a small caddy emblem bootup screen, a large caddy emblem bootup screen, then goes blank for a couple of seconds. in reverse, the backup camera comes on for 2 seconds, then goes blank for 2 seconds, repeats until taken out of reverse. So, can't see climate control info, stereo info, etc.
Submitted: 4 months ago.Category: Cadillac
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Customer reply replied 4 months ago
BTW, I Have an active subscription to Mitchell 1's eAutorepair website, I can access schematics and such.
Answered in 3 hours by:
11/30/2017
Cadillac Mechanic: Cesar Jimenez,
 replied 4 months ago
Cesar Jimenez
Category: Cadillac
Satisfied Customers: 164
Experience: shop foreman at carmona repair
Verified

hi im cesar jimenez and im here to help you.

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Cadillac Mechanic: Cesar Jimenez,
 replied 4 months ago

im reviewing your question now...

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Customer reply replied 4 months ago
thanks, ***** ***** rush,
Customer reply replied 4 months ago
I'm going to "unplug" for the evening. Tomorrow's good.
Customer reply replied 4 months ago
Hey, Cesar, I have an appointment to get my OBD II professionally scanned tomorrow afternoon, my $12 bluetooth doesn't do body codes. if you have an answer in the meantime, great. if I can keep you at bay until we have codes, that'd be fine as well.
Cadillac Mechanic: Cesar Jimenez,
 replied 4 months ago
When you get the codes just send them to me. In the meantime I do not have any other info on that
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Customer reply replied 4 months ago
OK, got ten codes, but 8 are totally unrelated. One of the remaining codes, U0249, refers to loss of control with rear audio control module. If rear audio controls are all that's at stake, that doesn't concern me. Actually, I DID operate the car with the rear audio stuff disconnected, so there's a likely explanation. final code is U0020, something about a sub-module communication to another module. Mechanic labeled these two codes as "Radio" codes. Mitchell 1's eAutorepair, in that code's section is is something that I don't understand at all.
Customer reply replied 4 months ago
again, no hurry. I'm leaving home Tomorrow for a week, without the vehicle. reply any time before December 10 is fine. If I don't hear from you in the next week, I'll attempt to contact you again. I'll NOT leave negative feedback. These delays are my issue, not yours.
Cadillac Mechanic: Cesar Jimenez,
 replied 4 months ago

i have no more info on this particular issue i will opt out a tech should be with you shortly. thank you

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Customer reply replied 4 months ago
Thank you, ***** ***** your attempt.
Cadillac Mechanic: Dan, ASE Master Technician replied 4 months ago
Dan
Dan, ASE Master Technician
Category: Cadillac
Satisfied Customers: 2,009
Experience: Dealer Auto Technician. ASE Master Certified, 15 years of experience
Verified

Different expert here. Has the vehicle ever been in an accident?

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Customer reply replied 4 months ago
rear impact
Customer reply replied 4 months ago
Sorry about time delay, this project falls in my "important not urgent" category
Cadillac Mechanic: Dan, ASE Master Technician replied 4 months ago

Sounds to me like your audio display unit is the issue.

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Cadillac Mechanic: Dan, ASE Master Technician replied 4 months ago

Now that I have provided a full or partial answer a 5 star rating would be appreciated. You can do this by clicking on the stars in the upper right hand corner. Rating will not close out our chat session and we will be able to respond to each other as many times as needed for free. Providing a positive rating is the only way I receive credit for my work with you.

Customer service is my number one goal. Negative ratings do not result in a refund so If you’re not satisfied with the work we have done so far please respond more and let’s get your question answered!

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Dan
Dan, ASE Master Technician
Category: Cadillac
Satisfied Customers: 2,009
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