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No sound from radio. 2010 srx. Disconnect the battery

Customer Question
No sound from radio ...

No sound from radio

Mechanic's Assistant: Is this an aftermarket stereo, or did it come with the car?

No

Mechanic's Assistant: What is the model/year of your Cadillac?

2010 srx

Mechanic's Assistant: Are you fixing your SRX yourself? What have you tried so far?

Disconnect the battery

Submitted: 7 months ago.Category: Cadillac
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Answered in 2 minutes by:
11/20/2017
Cadillac Mechanic: Mechanic01, ASE Certified Technician replied 7 months ago
Mechanic01
Mechanic01, ASE Certified Technician
Category: Cadillac
Satisfied Customers: 3,290
Experience: Owner at Baltic investments
Verified

Hello my name is ***** ***** welcome to just answers! I will be assisting you with all of your vehicle questions today. Give me one moment while I review your question and come back with a answer. Please be aware I do not know your skill level or abilities so I will be asking a lot of questions and in a lot of cases we will respond to each other quite a lot before we find a solution. As far as phone calls are concerned that is the system prompting you, not me, and they do cost more money, I prefer text but in some cases a phone call is required. If I don’t answer right away or quickly in conversation I am helping another customer or have stepped out for a moment and will respond as soon as I can. Ok lets get started!

Do you have all other radio functions but just no sound?

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Customer reply replied 7 months ago
just sound
Customer reply replied 7 months ago
still there
Cadillac Mechanic: Mechanic01, ASE Certified Technician replied 7 months ago

yes it takes more than a min to analyze things and respond

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Customer reply replied 7 months ago
ok
Cadillac Mechanic: Mechanic01, ASE Certified Technician replied 7 months ago

OK so in the center console fuse panel, check fuses marked rdo fuse and amp rdo fuse, check for power on both ends of fuse

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Cadillac Mechanic: Mechanic01, ASE Certified Technician replied 7 months ago

?????

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Cadillac Mechanic: Mechanic01, ASE Certified Technician replied 7 months ago

OK so in the center console fuse panel, check fuses marked rdo fuse and amp rdo fuse, check for power on both ends of fuse

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Customer reply replied 7 months ago
Ok Do you know where that is located the fuse panel
Cadillac Mechanic: Mechanic01, ASE Certified Technician replied 7 months ago

hows it coming?

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Cadillac Mechanic: Mechanic01, ASE Certified Technician replied 7 months ago

Please let me know if you have any more questions.
Customer satisfaction is my number one goal. Giving me nothing less than a 5 star rating would be appreciated very much. You can do this rating at the box on the upper right hand corner. This will not close our chat session and at no extra charge we will still be able to talk about any other issues you may have for free! Providing a rating is the only way I will receive credit for my work with you. Negative ratings do not result in a refund so If you’re not satisfied with the work we have done so far please respond more and let’s get your question figured out. Thanks Shawn!

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