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2017 Cadillac Escalade steering wheel controls not working

Customer Question
can't control radio station JA: Have...
2017 Cadillac Escalade steering wheel controls not working can't control radio station
JA: Have you checked the fuse?
Customer: no I haven't done anything yet. Just got in my car about 10 minutes ago and realized I couldn't turn the radio down
JA: Are you fixing your Escalade yourself? What have you tried so far?
Customer: nothing I was hoping that I had accidentally pressed something and maybe there was an easy solution
JA: Anything else you want the mechanic to know before I connect you?
Customer: no thank you
Submitted: 22 days ago.Category: Cadillac
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Answered in 1 minute by:
11/19/2017
Cadillac Mechanic: Pete, Cadillac Technician replied 22 days ago
Pete
Pete, Cadillac Technician
Category: Cadillac
Satisfied Customers: 29,832
Experience: 17 years Cadillac experience as a technician.
Verified

Hi my name is ***** ***** I will be happy to assist with this today.In some cases I may need more info to assist better.I apologize for any delay.

Are any of the steering wheel controls working at all for any functions?

Let me know,thanks Pete

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Customer reply replied 22 days ago
Everything works with the exception of the entertainment system volume controls and the next/previous track controls
Cadillac Mechanic: Pete, Cadillac Technician replied 22 days ago

Does the radio change stations at the radio itself?

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Cadillac Mechanic: Pete, Cadillac Technician replied 22 days ago

O.k.,I dont see a setting that could have been turned off causing this issue here.There is some updated software on this models radio system for components not operating properly and this could be the cause here.I have seen where the software update had to be done to resolve a fault like this here.I would have the software updated by a dealer ( as a dealer has to do the update) to see if this resolves the fault.

If this does not resolve the fault and since all other controls are operating properly then I suspect the button switch controls are faulty.This should be a switch pack assembly and it can fail suddenly like this here needing replaced.

Being a 2017 this should still be covered under warranty at no charge to you at a dealer to have repaired.

If more help is needed, use the reply tab to continue our conversation. If no further assistance is needed, kindly rate my service,your 5 star rating is appreciated ( should be a link to click on here or above).You can rate at any time and we can continue to work on your question as this will not close out your question.Keep in mind in some cases it can be difficult to fully diagnose or help repair your vehicle without seeing it and I work on delivering the best possible answer from what I see to work with.

Thanks Pete

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Pete
Pete
Pete, Cadillac Technician
Category: Cadillac
Satisfied Customers: 29,832
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Experience: 17 years Cadillac experience as a technician.

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