Cadillac

Cadillac repair questions? Ask a mechanic for answers ASAP

Ask an Expert,
Get an Answer ASAP!

2017 Cadillac Escalade steering wheel controls not working…

Customer Question
2017 Cadillac Escalade steering...

2017 Cadillac Escalade steering wheel controls not working can't control radio station

Mechanic's Assistant: Have you checked the fuse?

No I haven't done anything yet. Just got in my car about 10 minutes ago and realized I couldn't turn the radio down

Mechanic's Assistant: Are you fixing your Escalade yourself? What have you tried so far?

Nothing I was hoping that I had accidentally pressed something and maybe there was an easy solution

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

No thank you

Submitted: 8 months ago.Category: Cadillac
Show More
Show Less
Ask Your Own Cadillac Question
Answered in 1 minute by:
11/19/2017
Cadillac Mechanic: Pete, Cadillac Technician replied 8 months ago
Pete
Pete, Cadillac Technician
Category: Cadillac
Satisfied Customers: 32,912
Experience: 17 years Cadillac experience as a technician.
Verified

Hi my name is ***** ***** I will be happy to assist with this today.In some cases I may need more info to assist better.I apologize for any delay.

Are any of the steering wheel controls working at all for any functions?

Let me know,thanks Pete

Ask Your Own Cadillac Question
Customer reply replied 8 months ago
Everything works with the exception of the entertainment system volume controls and the next/previous track controls
Cadillac Mechanic: Pete, Cadillac Technician replied 8 months ago

Does the radio change stations at the radio itself?

Ask Your Own Cadillac Question
Cadillac Mechanic: Pete, Cadillac Technician replied 8 months ago

O.k.,I dont see a setting that could have been turned off causing this issue here.There is some updated software on this models radio system for components not operating properly and this could be the cause here.I have seen where the software update had to be done to resolve a fault like this here.I would have the software updated by a dealer ( as a dealer has to do the update) to see if this resolves the fault.

If this does not resolve the fault and since all other controls are operating properly then I suspect the button switch controls are faulty.This should be a switch pack assembly and it can fail suddenly like this here needing replaced.

Being a 2017 this should still be covered under warranty at no charge to you at a dealer to have repaired.

If more help is needed, use the reply tab to continue our conversation. If no further assistance is needed, kindly rate my service,your 5 star rating is appreciated ( should be a link to click on here or above).You can rate at any time and we can continue to work on your question as this will not close out your question.Keep in mind in some cases it can be difficult to fully diagnose or help repair your vehicle without seeing it and I work on delivering the best possible answer from what I see to work with.

Thanks Pete

Ask Your Own Cadillac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a cadillac mechanicLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Pete Your Own Question
Pete
Pete
Pete, Cadillac Technician
Category: Cadillac
Satisfied Customers: 32,912
32,912 Satisfied Customers
Experience: 17 years Cadillac experience as a technician.

Pete is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Jerry Newton

Jerry Newton

Cadillac Technician

1,730 satisfied customers

ASE Master Technician, L1, Master GM Technician. Over 20 years of bumper to bumper GM experience.

Dave Nova

Dave Nova

Cadillac Technician

1,522 satisfied customers

ASE Master Certification. GM World Class Certification

Gm Tech (Cam)

Gm Tech (Cam)

Cadillac Mechanic

1,075 satisfied customers

GM Grand Master Technician 2007. 14 years experience.

John

John

ASE Certified Technician

941 satisfied customers

ASE CERTIFICATIONS A1-A8 & L1 / 40 YEARS AUTOMOTIVE EXPERIENCE

Chris (aka- Moose)

Chris (aka- Moose)

Cadillac Technician

795 satisfied customers

16 years of experience

George H.

George H.

ASE Certified Technician

781 satisfied customers

ASE Master Tech 15+ Years

Don - Mo Lurch

Don - Mo Lurch

Cadillac Technician

704 satisfied customers

GM, Cadillac Cert., Heavy Line Mech, Race Shop Owner, Mobile Electronics.

< Previous | Next >

Related Cadillac Questions
2012 Cadillac Escalade ESV abs light on Service stability
2012 Cadillac Escalade ESV abs light on Service stability track and traction control lights are on trying to figure out what's going on … read more
Gm Tech (Cam)
Gm Tech (Cam)
Cadillac Mechanic
Vocational, Technical or Trade Scho
1,075 satisfied customers
I am looking at a 2017 GM certified Escalade that is not Ca
I am looking at a 2017 GM certified Escalade that is not Ca emissions legal. How big of a deal is it to get legal and how much will it cost? … read more
TIM MOHR
TIM MOHR
SHOP OWNER
Master's Degree
8,037 satisfied customers
Radio comes on 10 to 15 minute after sweitch is on. Came
radio comes on 10 to 15 minute after sweitch is on … read more
Don - Mo Lurch
Don - Mo Lurch
Cadillac Technician
Vocational, Technical or Trade Scho
704 satisfied customers
I am coonsidering purchasing some 2017 escalade front seats
i am coonsidering purchasing some 2017 escalade front seats that are basically new to put into a 1937 cadillac series 60 that i am working on. the seats i have found come complete with the wiring harn… read more
Eric
Eric
Retired
N/A
14,436 satisfied customers
Our touchscreen isn't working. Started a couple of months
Hi! Our touchscreen isn't working. Started a couple of months ago, where we basically lost the bottom half of the screen. Nothing would work down there, but it still worked fine up top, and we could d… read more
Edward Clayton
Edward Clayton
Associate Degree
1,033 satisfied customers
My rear window on cadillac escalade 2007 does not open
My rear window on cadillac escalade 2007 does not open anymore after pressing the button on the remote. I often don;t have to open the whole trunk so I open the window only. … read more
Gm Tech (Cam)
Gm Tech (Cam)
Cadillac Mechanic
Vocational, Technical or Trade Scho
1,075 satisfied customers
Radio won't play after a battery change. And this exact
yes and this exact thing happened but it was so long ago I don't remember what I did to defeat this … read more
heavy_chevy_396
heavy_chevy_396
Vocational, Technical or Trade Scho
2,518 satisfied customers
Steering wheel won't turn without great effort. Fluid is
Fluid is full. Pump and line were replaced two weeks ago. Serpentine belt is still connected as well. … read more
David Craig
David Craig
OWNER/MECHANIC
Associates
5,639 satisfied customers
Steering wheel ignition locked. 2011 escalade eav. Pressure
Pressure on wheel and pressing on. Take while trying to turn ignition key … read more
Chris (aka- Moose)
Chris (aka- Moose)
Cadillac Technician
Vocational, Technical or Trade School
795 satisfied customers
I took the steering rod a part and the steer wheel spent a
I took the steering rod a part and the steer wheel spent a few times now my steering wheel controls don't work … read more
Jared D
Jared D
Shop Supervisor
Bachelor\u0027s
3 satisfied customers
Proud Escalade 2008 Owner. My Steering Wheel Heater does not
Hello, I am Didi, proud Escalade 2008 Owner. My Steering Wheel Heater does not work any more… read more
Eric
Eric
Retired
N/A
14,436 satisfied customers
Cadillac Escalade: My 2007 cadillac escalade engine light keeps
My 2007 cadillac escalade engine light keeps going on and off and when it was on I called onstar and she said that the reading was coming back as throttle control system failure. But now the light is … read more
BOBBYSS
BOBBYSS
TECHNICIAN/ADVISOR
Associate Degree
8,343 satisfied customers
Escalade: seem to shift into neutral..highway..25mph..my garage
On my way to work this morning my Escalade seem to shift into neutral while I was accelarating on the highway. I didn't notice any issues as I was driving out of my neghborhood--mostly 15-25mph with a… read more
Gm Tech (Cam)
Gm Tech (Cam)
Cadillac Mechanic
Vocational, Technical or Trade Scho
1,075 satisfied customers
2006 CTS: driving home..XM..I pulled over and restarted the car
I have a 2006 CTS, while driving home today the radio (basic radio with XM and single cd) stopped working. All the lights were still on but nothing was working. I pulled over and restarted the car. Th… read more
Don - Mo Lurch
Don - Mo Lurch
Cadillac Technician
Vocational, Technical or Trade Scho
704 satisfied customers
2007 escalade: over 5 hours in 100* weather..local dealer..replacing
This sunday i left the light on my 2007 escalade on for over 5 hours in 100* weather. i charged the battery, it started and worked fine except the dash pod will not work now. the local dealer checked … read more
Gm Tech (Cam)
Gm Tech (Cam)
Cadillac Mechanic
Vocational, Technical or Trade Scho
1,075 satisfied customers
2002 Escalade: clicking sound when I left my driveway..column..plastic
I have a 2002 Escalade. I heard a clicking sound when I left my driveway as I was turning out, and the steering wheel was a bit hard to turn as if something was caught between the rear volume/program … read more
moparfl
moparfl
Vocational, Technical or Trade Scho
2,958 satisfied customers
06 cadillac escalade: stereo..stearing..replacing..I cant find one
the lights for the station settings on the stereo as well as 2 of the 4 lights on the stearing wheel are out, how do I go about replacing them? I checked to see if it was a fuse, but I can't find one … read more
Gm Tech (Cam)
Gm Tech (Cam)
Cadillac Mechanic
Vocational, Technical or Trade Scho
1,075 satisfied customers
Steering wheel controls..it an easily fixed mechanical problem
My audio steering wheel controls are not working, is there a function that turns them off and on, or is it an easily fixed mechanical problem?… read more
John
John
ASE Certified Technician
2 YEARS COLLEGE
941 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x