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The rear hatch won't open. 2008 escalade esv. I am trying to…

Customer Question
The rear hatch won't...

The rear hatch won't open

Mechanic's Assistant: What is the model/year of your Cadillac?

2008 escalade esv

Mechanic's Assistant: Are you fixing your Escalade ESV yourself? What have you tried so far?

I am trying to fix it myself and nothing

Submitted: 9 months ago.Category: Cadillac
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Answered in 24 minutes by:
11/16/2017
Cadillac Mechanic: Mechanic01, ASE Certified Technician replied 9 months ago
Mechanic01
Mechanic01, ASE Certified Technician
Category: Cadillac
Satisfied Customers: 3,780
Experience: Owner at Baltic investments
Verified

Hello my name is ***** ***** welcome to just answers! I will be assisting you with all of your vehicle questions today. Give me one moment while I review your question and come back with a answer. Please be aware I do not know your skill level or abilities so I will be asking a lot of questions and in a lot of cases we will respond to each other quite a lot before we find a solution. As far as phone calls are concerned that is the system prompting you, not me, and they do cost more money, I prefer text but in some cases a phone call is required. If I don’t answer right away or quickly in conversation I am helping another customer or have stepped out for a moment and will respond as soon as I can. Ok lets get started!

Ok do the other auto locks work when you lock and unlock them?

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Cadillac Mechanic: Mechanic01, ASE Certified Technician replied 9 months ago

ok have you removed the inner panel on the liftgate yet?

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Customer reply replied 9 months ago
No because I can't open the gate at all
Cadillac Mechanic: Mechanic01, ASE Certified Technician replied 9 months ago

yeah you will have to climb in back and remove it that way or pop it out enough to access the latch

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Customer reply replied 9 months ago
Then what am I looking for
Cadillac Mechanic: Mechanic01, ASE Certified Technician replied 9 months ago

https://www.dropbox.com/s/qatrlkr2slpe8vw/liftgate.docx?dl=0

so in the doc it will give you the removal procedure for the panel and a emergency solution, I would try to remove the panel so you dont have to drill into anything, also when you find the latch there will be a lever you can pull on to open the liftgate

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Cadillac Mechanic: Mechanic01, ASE Certified Technician replied 8 months ago

hows it going?

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