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CUE radio stopped working. Everything else works. But CUE
CUE radio stopped working. Everything else works. But CUE won't shut off when I turn off the car and exit the vehicle. I've tried to do the hard reset, but the CUE just stays on the whole time. … read more
Don - Mo Lurch
Don - Mo Lurch
Cadillac Technician
Vocational, Technical or Trade Scho
705 satisfied customers
The Cue froze. I cannot get any response from the screen. I
The Cue froze. I cannot get any response from the screen. I saw online a way to do a "hard rest" & got nothing. Any suggestions? … read more
FIXITMAN
FIXITMAN
Master Technician
Associate Degree
17,777 satisfied customers
GM! My CUE system is frozen and while my old phone is still
GM! My CUE system is frozen and while my old phone is still paired; I cannot pair my new phone. Is there any way I can pair my new phone with the screen frozen? … read more
Pete
Pete
Automotive Diagnostic Specialist
General auto certifications
31,688 satisfied customers
I have a 2014 ELR and would like the September 2014 CUE
I have a 2014 ELR and would like the September 2014 CUE update. … read more
Chris Walker
Chris Walker
ASE
73 satisfied customers
My cue screen is Frozen on my cadillac srx. 2014. The hard
My cue screen is Frozen on my cadillac srx JA: What year is your SRX? Customer: 2014 JA: Are you fixing your SRX yourself? What have you tried so far? Customer: The hard reset JA: Anything else you wa… read more
Steve
Steve
Master's Degree
23,443 satisfied customers
My 2014 Cadillac SRX cue Touch screen is frozen how can I
My 2014 Cadillac SRX cue Touch screen is frozen how can I get it to work I tried a hard reset but still won't unfreeze … read more
JOHN aka Eauto
JOHN aka Eauto
self employed
High School or GED
18,788 satisfied customers
Frozen CUE touchscreen. Have tried hard reset instructions
Frozen CUE touchscreen. Have tried hard reset instructions with no success. Never see the "yellow spinning wheel" that is supposed to occur. … read more
Gm Tech (Cam)
Gm Tech (Cam)
Cadillac Mechanic
Vocational, Technical or Trade Scho
1,090 satisfied customers
My cue is frozen. I can only turn it off and on. I have a
my cue is frozen. I can only turn it off and on. I have a 2013 SRX … read more
Don - Mo Lurch
Don - Mo Lurch
Cadillac Technician
Vocational, Technical or Trade Scho
705 satisfied customers
Ron. I have the 2013 XTS platinum and the cue is acting up.
Hi Ron. I have the 2013 XTS platinum and the cue is acting up. I'm seeing posts about a hard restart but mine doesn't flip up...is there a way to reset the system?… read more
Jerry Newton
Jerry Newton
Cadillac Technician
Vocational, Technical or Trade Scho
1,738 satisfied customers
Bottom center buttons on CUE unresponsive. 2014 XTS. Tried
Tried reboot, did not work. and also recalibrated touch screen … read more
Gabriel Grey
Gabriel Grey
Master Service Technician
Associates
498 satisfied customers
Radio cue frozen. Came with the car. 2014 sux luxury. Srx.
Radio cue frozen JA: Is this an aftermarket stereo, or did it come with the car? Customer: came with the car JA: What is the model/year of your Cadillac? Customer: 2014 sux luxury JA: Are you fixing y… read more
Jerry Newton
Jerry Newton
Cadillac Technician
Vocational, Technical or Trade Scho
1,738 satisfied customers
The CUE system touch panel on my CRX is frozen. No matter
The CUE system touch panel on my CRX is frozen. No matter where I touch it - nothing happens. … read more
FIXITMAN
FIXITMAN
Master Technician
Associate Degree
17,777 satisfied customers
I HAVE JUST PURCHASED A USED CADILLAC SRX WITH THE CUE
I HAVE JUST PURCHASED A USED CADILLAC SRX WITH THE CUE SYSTEM AND THE TOUCH SCREEN WILL NOT WORK, I HAVE TRIED TO DO THE HARD RESET AND NO LUCK, BUT OTHER THINGS SEEM TO BE WORKING IN THAT AREA, AND N… read more
Pete
Pete
Automotive Diagnostic Specialist
General auto certifications
31,688 satisfied customers
CUE is frozen, 2013 SRX, I've done the hard reset. I'm an
I've done the hard reset. I'm an older female so I don't do any work myself, but I have a brother that does. … read more
Don - Mo Lurch
Don - Mo Lurch
Cadillac Technician
Vocational, Technical or Trade Scho
705 satisfied customers
How to hard reset the CUE an my 2013 ats cadilac? Yes. the
Yes. the CUE was frozen. I disclosed the battery for 30 minutes and reset the battery. The CUE is now blank. I then the hard reset, but thing . … read more
Chris (aka- Moose)
Chris (aka- Moose)
Cadillac Technician
Vocational, Technical or Trade School
811 satisfied customers
Erratic operation on 2014 CTS. Air flow will stop when
Erratic operation on 2014 CTS. Air flow will stop when changing fan speeds occasionally as long as 2 minutes. this gets uncomfortable when its 90+ degrees outside. Is the sensing of temperature and fa… read more
Chris (aka- Moose)
Chris (aka- Moose)
Cadillac Technician
Vocational, Technical or Trade School
811 satisfied customers
Cadillac SRX: My cadillac srx 2014 cue system will not work
My cadillac srx 2014 cue system will not work with my samsung galaxy s5. It will not make a call. Do I have any hope for an upgrade for this piece of trash CUE system? I'm so not impressed.… read more
Eric
Eric
Retired
N/A
34,872 satisfied customers
I have a 2014 SRX I have had multiple problems with CUE. I
I have a 2014 SRX I have had multiple problems with CUE. I DROVE A LOANER SRX 2015, The CUE in that car was much better and no bugs. The rear view picture, or part of it now appears in drive for a few… read more
Jerry Newton
Jerry Newton
Cadillac Technician
Vocational, Technical or Trade Scho
1,738 satisfied customers
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Meet the Experts:

Jerry Newton

Jerry Newton

Cadillac Technician

1,738 satisfied customers

ASE Master Technician, L1, Master GM Technician. Over 20 years of bumper to bumper GM experience.

Dave Nova

Dave Nova

Cadillac Technician

1,522 satisfied customers

ASE Master Certification. GM World Class Certification

Gm Tech (Cam)

Gm Tech (Cam)

Cadillac Mechanic

1,090 satisfied customers

GM Grand Master Technician 2007. 14 years experience.

John

John

ASE Certified Technician

941 satisfied customers

ASE CERTIFICATIONS A1-A8 & L1 / 40 YEARS AUTOMOTIVE EXPERIENCE

Chris (aka- Moose)

Chris (aka- Moose)

Cadillac Technician

811 satisfied customers

16 years of experience

George H.

George H.

ASE Certified Technician

783 satisfied customers

ASE Master Tech 15+ Years

Don - Mo Lurch

Don - Mo Lurch

Cadillac Technician

705 satisfied customers

GM, Cadillac Cert., Heavy Line Mech, Race Shop Owner, Mobile Electronics.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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