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The screen has gone black and I don't know how to fix it.

Customer Question
The screen has gone...

The screen has gone black and I don't know how to fix it.

Mechanic's Assistant: What is the model/year of your Cadillac?

2016 escalade

Mechanic's Assistant: Are you fixing your Escalade yourself? What have you tried so far?

I just turned on the car. Radio, climate control are working but the screen is black. I've turned the car off and on a couple of times. I've turned the on/off button by the bottom left of the screen on and off a few times too. Nothing.

Mechanic's Assistant: Is this an aftermarket stereo, or did it come with the car?

No it came with the car.

Submitted: 10 months ago.Category: Cadillac
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Answered in 14 minutes by:
9/26/2017
Cadillac Mechanic: Pete, Cadillac Technician replied 10 months ago
Pete
Pete, Cadillac Technician
Category: Cadillac
Satisfied Customers: 33,390
Experience: 17 years Cadillac experience as a technician.
Verified

Hi my name is ***** ***** I will be happy to assist with this today.In some cases I may need more info to assist better.I apologize for any delay.

Do you have sound from your radio at all with this issue?

Let me know,thanks Pete

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