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My cue system has a red line through my gps signal. It this
My cue system has a red line through my gps signal. It this an antenna issue or maybe a module issue? Cadillac just replaced the screen and I was wondering if they have to mess with either the antenna… read more
Richard Greer
Richard Greer
Vocational, Technical or Trade School
491 satisfied customers
I have a 2013 Cadillac SRX, the Cue system touch screen is
I have a 2013 Cadillac SRX, the Cue system touch screen is not responsive. I tried a hard reset, still doesn't work. I have read that this is a problem with the system, of course it isn't covered unde… read more
JOHN aka Eauto
JOHN aka Eauto
self employed
High School or GED
10,838 satisfied customers
The cue system says "waiting for update" and won't display
The cue system says "waiting for update" and won't display anyhhing … read more
Pete
Pete
Automotive Diagnostic Specialist
General auto certifications
29,918 satisfied customers
Cue non responsive. 2013 XTS Luxury. So called "hard rest"
Cue non responsive JA: What is the model/year of your Cadillac? Customer: 2013 XTS Luxury JA: Are you fixing your XTS yourself? What have you tried so far? Customer: so called "hard rest" with facepla… read more
Gm Tech (Cam)
Gm Tech (Cam)
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Vocational, Technical or Trade Scho
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My cue is frozen. I can only turn it off and on. I have a
my cue is frozen. I can only turn it off and on. I have a 2013 SRX … read more
Don - Mo Lurch
Don - Mo Lurch
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Vocational, Technical or Trade Scho
705 satisfied customers
Ron. I have the 2013 XTS platinum and the cue is acting up.
Hi Ron. I have the 2013 XTS platinum and the cue is acting up. I'm seeing posts about a hard restart but mine doesn't flip up...is there a way to reset the system?… read more
Jerry Newton
Jerry Newton
Cadillac Technician
Vocational, Technical or Trade Scho
5,694 satisfied customers
Bottom center buttons on CUE unresponsive. 2014 XTS. Tried
Tried reboot, did not work. and also recalibrated touch screen … read more
Gabriel Grey
Gabriel Grey
Master Service Technician
Associates
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CUE is frozen, 2013 SRX, I've done the hard reset. I'm an
I've done the hard reset. I'm an older female so I don't do any work myself, but I have a brother that does. … read more
Don - Mo Lurch
Don - Mo Lurch
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Vocational, Technical or Trade Scho
705 satisfied customers
How to hard reset the CUE an my 2013 ats cadilac? Yes. the
Yes. the CUE was frozen. I disclosed the battery for 30 minutes and reset the battery. The CUE is now blank. I then the hard reset, but thing . … read more
Chris (aka- Moose)
Chris (aka- Moose)
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Vocational, Technical or Trade School
811 satisfied customers
2013 xts, cue does not respond to the reset. It's the touch
2013 xts, cue does not respond to the reset. It's the touch screen. I can operate the radio from the streeing wheel for the preset stations but nothing else. … read more
camerontech
camerontech
20 year experience diagnostic technician
class a
681 satisfied customers
My battery went dead and I had it jumped off when the car
My battery went dead and I had it jumped off when the car started up again the cueing stem, radio nothing lit up it just shows me how much gas mileage just the basics … read more
Chad Farhat
Chad Farhat
Owner
Associate Degree
5,862 satisfied customers
Touch screen doesnt respond to touching. tried hard reset
touch screen doesnt respond to touching. tried hard reset and it didnt work either … read more
Pete
Pete
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General auto certifications
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My Cadillac CUE touch screen is not working!! Very very
My Cadillac CUE touch screen is not working!! Very very frustrating!!! … read more
Ryan Schott
Ryan Schott
76 satisfied customers
I have 2013 xts that was traded in 39 days ago with no
I have 2013 xts that was traded in 39 days ago with no problems now the touch screen will not respond to touch. The dealer where I got the car said I had to have on star. Signed up today still no resp… read more
sprinkles08
sprinkles08
Technician
High School or GED
18,065 satisfied customers
I cannot get into menu on my car. 2013 xts, Open the
Open the compartment turn car on and off and restart. Open door during that process. Did that 3 times. Didn't reset. … read more
Mike S.
Mike S.
Vocational, Technical or Trade Scho
8,022 satisfied customers
My 2013 XTS is equipped with the cue system which has worked
My 2013 XTS is equipped with the cue system which has worked well until just a few days ago. Now it has become in responsive to touch. Is there something I can do to reset it?… read more
Pete
Pete
Automotive Diagnostic Specialist
General auto certifications
29,918 satisfied customers
How to reset the cue system ic a 2013 cadilac xts, my cue
How to reset the cue system ic a 2013 cadilac xts, my cue systemen my battery lost power. I replace the battery, but the cue system is out, the radio abd the heater are out also.… read more
Pete
Pete
Automotive Diagnostic Specialist
General auto certifications
29,918 satisfied customers
Cadillac XTS: I have a 2013 Cadillac XTS with the Cue system.
I have a 2013 Cadillac XTS with the Cue system. I can make the radio etc. work, but I can't get the controls on the right side of the steering wheel to work, like how many miles have I travelled on th… read more
Jerry Newton
Jerry Newton
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Vocational, Technical or Trade Scho
5,694 satisfied customers
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Meet the Experts:

Jerry Newton

Jerry Newton

Cadillac Technician

5,694 satisfied customers

ASE Master Technician, L1, Master GM Technician. Over 20 years of bumper to bumper GM experience.

Dave Nova

Dave Nova

Cadillac Technician

1,522 satisfied customers

ASE Master Certification. GM World Class Certification

Gm Tech (Cam)

Gm Tech (Cam)

Cadillac Mechanic

1,090 satisfied customers

GM Grand Master Technician 2007. 14 years experience.

John

John

ASE Certified Technician

941 satisfied customers

ASE CERTIFICATIONS A1-A8 & L1 / 40 YEARS AUTOMOTIVE EXPERIENCE

Chris (aka- Moose)

Chris (aka- Moose)

Cadillac Technician

811 satisfied customers

16 years of experience

George H.

George H.

ASE Certified Technician

783 satisfied customers

ASE Master Tech 15+ Years

Don - Mo Lurch

Don - Mo Lurch

Cadillac Technician

705 satisfied customers

GM, Cadillac Cert., Heavy Line Mech, Race Shop Owner, Mobile Electronics.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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