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I have a 2013 Cadillac SRX, the Cue system touch screen is
I have a 2013 Cadillac SRX, the Cue system touch screen is not responsive. I tried a hard reset, still doesn't work. I have read that this is a problem with the system, of course it isn't covered unde… read more
eauto
eauto
self employed
High School or GED
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I have a 2014 SRX with a frozen screen as well as spider
I have a 2014 SRX with a frozen screen as well as spider cracks to at least 1/2 of the screen, is there anything I can do to un freeze the screen? … read more
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Tony McCarthy
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My 2014 Cadillac SRX cue Touch screen is frozen how can I
My 2014 Cadillac SRX cue Touch screen is frozen how can I get it to work I tried a hard reset but still won't unfreeze … read more
eauto
eauto
self employed
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My Cadillac SRX touch screen does not work. Do I need a new
My Cadillac SRX touch screen does not work. Do I need a new cue system or does it just need a new touch screen panel … read more
Charles Foster
Charles Foster
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Frozen CUE touchscreen. Have tried hard reset instructions
Frozen CUE touchscreen. Have tried hard reset instructions with no success. Never see the "yellow spinning wheel" that is supposed to occur. … read more
Gm Tech (Cam)
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Touch Display Screen is Frozen. 2014 Cadillac SRX. Went to
Went to dealer website & it said they would have to replace screen, but saw that this seems to be a common problem. A you tube video showed how someone was able to unfreeze it by muting radio, once screen was in a clock setting by touching top right corner where digital clock several times the were able to unfreeze it. I tried it but didn't quite work for me. was wondering if you had any other suggestion before I take car into the dealer. … read more
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My cue is frozen. I can only turn it off and on. I have a
my cue is frozen. I can only turn it off and on. I have a 2013 SRX … read more
Don - Mo Lurch
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I HAVE JUST PURCHASED A USED CADILLAC SRX WITH THE CUE
I HAVE JUST PURCHASED A USED CADILLAC SRX WITH THE CUE SYSTEM AND THE TOUCH SCREEN WILL NOT WORK, I HAVE TRIED TO DO THE HARD RESET AND NO LUCK, BUT OTHER THINGS SEEM TO BE WORKING IN THAT AREA, AND N… read more
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2014 Cadillac SRX CUE screen has gone black. The only time
2014 Cadillac SRX CUE screen has gone black. The only time it comes on now is when the backup camera is engaged (put in reverse). When you go from reverse to park or drive the screen goes black. All o… read more
Eric
Eric
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CUE is frozen, 2013 SRX, I've done the hard reset. I'm an
I've done the hard reset. I'm an older female so I don't do any work myself, but I have a brother that does. … read more
Don - Mo Lurch
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I have a 2014 cadillac srx and the cue radio is hung up on
sir, I have a 2014 cadillac srx and the cue radio is hung up on the "home screen", can you help me? … read more
Jerry Newton
Jerry Newton
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How to hard reset the CUE an my 2013 ats cadilac? Yes. the
Yes. the CUE was frozen. I disclosed the battery for 30 minutes and reset the battery. The CUE is now blank. I then the hard reset, but thing . … read more
Chris (aka- Moose)
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I just purchased a 2014 SRX. The CUE touch screem, The touch
The touch screen is asking for an access code. Is there a default code of if the previous owner programmed a code how can I reset? I purchased through an auction so I do not know the previous owner … read more
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2014 SRX CUE screen is frozen. back up, cd. work fine.
2014 SRX CUE screen is frozen. back up, cd. work fine. … read more
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Are some issues with my cadi SRX 2015 I have to replace my
Hi there are some issues with my cadi SRX 2015 I have to replace my rear chocks, the brackets of my sunroof shade are broken and radio system is not responding can you help me out? … read more
David Craig
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Touch screen doesnt respond to touching. tried hard reset
touch screen doesnt respond to touching. tried hard reset and it didnt work either … read more
Pete
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Cadillac SRX: My cadillac srx 2014 cue system will not work
My cadillac srx 2014 cue system will not work with my samsung galaxy s5. It will not make a call. Do I have any hope for an upgrade for this piece of trash CUE system? I'm so not impressed.… read more
Eric
Eric
Retired
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I have a 2014 SRX I have had multiple problems with CUE. I
I have a 2014 SRX I have had multiple problems with CUE. I DROVE A LOANER SRX 2015, The CUE in that car was much better and no bugs. The rear view picture, or part of it now appears in drive for a few… read more
Jerry Newton
Jerry Newton
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Vocational, Technical or Trade Scho
5,694 satisfied customers
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Meet the Experts:

Jerry Newton

Jerry Newton

Cadillac Technician

5,694 satisfied customers

ASE Master Technician, L1, Master GM Technician. Over 20 years of bumper to bumper GM experience.

Dave Nova

Dave Nova

Cadillac Technician

1,522 satisfied customers

ASE Master Certification. GM World Class Certification

Gm Tech (Cam)

Gm Tech (Cam)

Cadillac Mechanic

1,090 satisfied customers

GM Grand Master Technician 2007. 14 years experience.

John

John

ASE Certified Technician

941 satisfied customers

ASE CERTIFICATIONS A1-A8 & L1 / 40 YEARS AUTOMOTIVE EXPERIENCE

Chris (aka- Moose)

Chris (aka- Moose)

Cadillac Technician

811 satisfied customers

16 years of experience

George H.

George H.

ASE Certified Technician

783 satisfied customers

ASE Master Tech 15+ Years

Don - Mo Lurch

Don - Mo Lurch

Cadillac Technician

705 satisfied customers

GM, Cadillac Cert., Heavy Line Mech, Race Shop Owner, Mobile Electronics.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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