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Usb and power outlets went deads. 2013 XTS.. R1 relay?

Customer Question
Usb and power outlets...

Usb and power outlets went deads

Mechanic's Assistant: What is the model/year of your Cadillac?

2013 XTS..

Mechanic's Assistant: Are you fixing your XTS yourself? What have you tried so far?

R1 relay?

Mechanic's Assistant: How many miles are on the car? Has the car been starting normally?

Looked at fuses 6 and 7 which seem fine

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

95,000 and starts like a chnap

Submitted: 11 months ago.Category: Cadillac
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Answered in 1 hour by:
9/21/2017
Cadillac Mechanic: Tim Mohr, ASE MASTER TECH replied 11 months ago
Tim Mohr
Tim Mohr, ASE MASTER TECH
Category: Cadillac
Satisfied Customers: 16,700
Experience: 30 YRS EXPERIENCE, FOREIGN AND DOMESTIC, GAS AND DEISEL
Verified

Hi, my name is ***** ***** you have 12 volts to each of the 6 and 7 fuses?

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Customer reply replied 11 months ago
I'm not sure. The fuses both look good. Does R3 fuse have anything to do with USB and power ?
Customer reply replied 11 months ago
I'm not by the car at this time
Cadillac Mechanic: Tim Mohr, ASE MASTER TECH replied 11 months ago

No, that fuse is not for the power points

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Customer reply replied 11 months ago
What would be your recommendation.
Customer reply replied 10 months ago
Hello????
Customer reply replied 10 months ago
Why do you keep sending me circular emails and not answering my questions. I will be asking for my money back and making sure my entire social network avoids this site unless you perform as stated.
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