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I cannot open the door using the remote. 2016 Cadillac

Customer Question
I cannot open the...

I cannot open the door using the remote.

Mechanic's Assistant: What is the model/year of your Cadillac?

2016 Cadillac Escalade

Mechanic's Assistant: Are you fixing your Escalade yourself? What have you tried so far?

Just using the app and remote to unlock the vehicle.

Mechanic's Assistant: Is this your first time dealing with this issue?

Yes

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

That's it.

Submitted: 11 months ago.Category: Cadillac
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Answered in 1 day by:
9/22/2017
Cadillac Mechanic: Eric, Automotive Repair Shop Manager replied 11 months ago
Eric
Eric, Automotive Repair Shop Manager
Category: Cadillac
Satisfied Customers: 35,181
Experience: 20+ yrs. experience as repair shop manager and technician.
Verified

HI,

I am sorry that you have not been helped yet. I just came online and saw your question.

Ok, if you stand near the vehicle and use the remote do you hear any clicking or other noise from the door lock

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Eric
Eric, Automotive Repair Shop Manager
Category: Cadillac
Satisfied Customers: 35,181
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