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I have a remote not detected msg and the car will not start.

Customer Question
I have a remote...

I have a remote not detected msg and the car will not start. Try two remotes which have a 3 months old battery.the batery in the car is working because the lights come on but it will not start and the windows will not close. I have a 2010 Cadillac SRX

Mechanic's Assistant: Just to clarify, what are the exact lights you're talking about?

The lights inside the car

Mechanic's Assistant: What is the model of your '10 Cadillac?

SRX

Mechanic's Assistant: Are you fixing your SRX yourself? What have you tried so far?

We tried two remotes and work on trying to get it started for over an hour

Submitted: 11 months ago.Category: Cadillac
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Answered in 11 minutes by:
9/15/2017
Cadillac Mechanic: Chad Farhat, ASE Certified Technician A6 - Electrical / Electronic systems A7 Heating / Air conditioning systems replied 11 months ago
Chad Farhat
Chad Farhat, ASE Certified Technician A6 - Electrical / Electronic systems A7 Heating / Air conditioning systems
Category: Cadillac
Satisfied Customers: 5,791
Experience: Owner at Carolina Auto service & Sales , 20 years Experience in Foreign & Domestic vehicles
Verified

Hi, I'm Chad. Welcome to JustAnswer. I'm reviewing your question and I will be posting your reply ASAP.

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Cadillac Mechanic: Chad Farhat, ASE Certified Technician A6 - Electrical / Electronic systems A7 Heating / Air conditioning systems replied 11 months ago

Hey how are you

is there a security symbol on or flashing on dash

have you tried a Master reset

lets do that and see if the issue is anti theft triggered on and we go from there

Master reset Procedure

1- Disconnect Battery Cables ( Negative & Positive Cables )you can use any electrical wire as an extension if battery cables don't reach .

2- Hold cables Together for 60 secs ,then let go

3- Wait 30 minutes

4- Make sure all doors are closed

5- Reconnect battery Cables

6- Lock & unlock the vehicles using the key from driver door side (if you have a key fob with no blade key, just lock & unlock using the key fob buttons)

7- Enter the vehicle and attempt to start

Please let me know

Thank You

Chad Farhat

ASE Certified Technician

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Customer reply replied 11 months ago
That will be great
Cadillac Mechanic: Chad Farhat, ASE Certified Technician A6 - Electrical / Electronic systems A7 Heating / Air conditioning systems replied 11 months ago

did the car 12 volt battery died recently when this happened ?

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Customer reply replied 11 months ago
No. It is a three months batery
Cadillac Mechanic: Chad Farhat, ASE Certified Technician A6 - Electrical / Electronic systems A7 Heating / Air conditioning systems replied 11 months ago

on the key fob battery or the car battery ?

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Cadillac Mechanic: Chad Farhat, ASE Certified Technician A6 - Electrical / Electronic systems A7 Heating / Air conditioning systems replied 11 months ago

okay , i got you can you do the reset and let me now ?

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