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My cue system has a red line through my gps signal. It this
My cue system has a red line through my gps signal. It this an antenna issue or maybe a module issue? Cadillac just replaced the screen and I was wondering if they have to mess with either the antenna… read more
Richard Greer
Richard Greer
Vocational, Technical or Trade School
488 satisfied customers
I have a 2013 Cadillac SRX, the Cue system touch screen is
I have a 2013 Cadillac SRX, the Cue system touch screen is not responsive. I tried a hard reset, still doesn't work. I have read that this is a problem with the system, of course it isn't covered unde… read more
JOHN aka Eauto
JOHN aka Eauto
self employed
High School or GED
10,834 satisfied customers
My 2014 Cadillac SRX cue Touch screen is frozen how can I
My 2014 Cadillac SRX cue Touch screen is frozen how can I get it to work I tried a hard reset but still won't unfreeze … read more
JOHN aka Eauto
JOHN aka Eauto
self employed
High School or GED
10,834 satisfied customers
My Cadillac SRX touch screen does not work. Do I need a new
My Cadillac SRX touch screen does not work. Do I need a new cue system or does it just need a new touch screen panel … read more
Charles Foster
Charles Foster
Certificate
29 satisfied customers
Frozen CUE touchscreen. Have tried hard reset instructions
Frozen CUE touchscreen. Have tried hard reset instructions with no success. Never see the "yellow spinning wheel" that is supposed to occur. … read more
Gm Tech (Cam)
Gm Tech (Cam)
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Vocational, Technical or Trade Scho
1,090 satisfied customers
Cue system says waiting for media update copying 0/100. Just
cue system says waiting for media update copying 0/100 … read more
Jerry Newton
Jerry Newton
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Vocational, Technical or Trade Scho
5,694 satisfied customers
My cue is frozen. I can only turn it off and on. I have a
my cue is frozen. I can only turn it off and on. I have a 2013 SRX … read more
Don - Mo Lurch
Don - Mo Lurch
Cadillac Technician
Vocational, Technical or Trade Scho
705 satisfied customers
The touchscreen for the CUE isn't working. And I can't pair
And I can't pair my phone to the device because I need to select yes to the pin confirmation question on the screen … read more
Jerry Newton
Jerry Newton
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Vocational, Technical or Trade Scho
5,694 satisfied customers
My 2013 Cadillac Cue system is not working. I understand
My 2013 Cadillac Cue system is not working. I understand this is a common problem. Car is out of warranty. Cadillac offers no assistance. The screen is frozen and I cannot afford the $2,400 they say i… read more
Pete
Pete
Automotive Diagnostic Specialist
General auto certifications
29,894 satisfied customers
I have a 2013 Cadillac SRX I changed the battery and must
I have a 2013 Cadillac SRX I changed the battery and must have lost power during the swap. I ran a tender however it did not keep power. How do I reset the electronic (mainly the CUE I think it contro… read more
Gm Tech (Cam)
Gm Tech (Cam)
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Vocational, Technical or Trade Scho
1,090 satisfied customers
Cue system touchscreen quit working. any suggestions on how
cue system touchscreen quit working. any suggestions on how to get it working … read more
TODD RUZICKA
TODD RUZICKA
AAS
46 satisfied customers
CUE is frozen, 2013 SRX, I've done the hard reset. I'm an
I've done the hard reset. I'm an older female so I don't do any work myself, but I have a brother that does. … read more
Don - Mo Lurch
Don - Mo Lurch
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Vocational, Technical or Trade Scho
705 satisfied customers
I just purchased a 2013 Cadillac SRX and my touch screen is
I just purchased a 2013 Cadillac SRX and my touch screen is frozen. How can I fix this? Thanks so much!!… read more
Dan
Dan
Dealership Technician
Associate Degree
2,191 satisfied customers
I have a 2013 Cadillac SRX and my CUE system no longer
I have a 2013 Cadillac SRX and my CUE system no longer responds to touchscreen. The apps are still there, the screen is lit up, by back up camera works fine, but touching it does nothing now. and I am… read more
Pete
Pete
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General auto certifications
29,894 satisfied customers
I have tried to reset 2013 Cadillac SRX CUE, it is on but
I have tried to reset 2013 Cadillac SRX CUE, it is on but not responding. Started open turned off opened door waited closed door lowered faceplate. nothing!! Now what??… read more
BOBBYSS
BOBBYSS
Automotive Repair/Damage Investigator
Associate Degree
14,565 satisfied customers
My 2013 SRX CUE touch screen cover has web like cracks. Can
My 2013 SRX CUE touch screen cover has web like cracks. Can I replace the outer screen of the unit? Thanks, Dwight… read more
Daniel Jones
Daniel Jones
High School Diploma
476 satisfied customers
recurring dead battery on my 2010 SRX; word on street says
recurring dead battery on my 2010 SRX; word on street says I need to get a SW update for various electronic modules (transmission, brake sensor (start-up) and audio system) Question. Which SW update i… read more
Mr GOODWRENCH
Mr GOODWRENCH
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Associate Degree
184 satisfied customers
2005 Cadillac SRX: V6 engine..mileage 35,000 miles)..timing chain
I own a 2005 Cadillac SRX (V6 engine, mileage 35,000 miles). Nine months ago the car was brought in for servicing because the engine light was on. The cost for repairs was over $2,000 (no work was don… read more
Mike S.
Mike S.
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Meet the Experts:

Jerry Newton

Jerry Newton

Cadillac Technician

5,694 satisfied customers

ASE Master Technician, L1, Master GM Technician. Over 20 years of bumper to bumper GM experience.

Dave Nova

Dave Nova

Cadillac Technician

1,522 satisfied customers

ASE Master Certification. GM World Class Certification

Gm Tech (Cam)

Gm Tech (Cam)

Cadillac Mechanic

1,090 satisfied customers

GM Grand Master Technician 2007. 14 years experience.

John

John

ASE Certified Technician

941 satisfied customers

ASE CERTIFICATIONS A1-A8 & L1 / 40 YEARS AUTOMOTIVE EXPERIENCE

Chris (aka- Moose)

Chris (aka- Moose)

Cadillac Technician

811 satisfied customers

16 years of experience

George H.

George H.

ASE Certified Technician

783 satisfied customers

ASE Master Tech 15+ Years

Don - Mo Lurch

Don - Mo Lurch

Cadillac Technician

705 satisfied customers

GM, Cadillac Cert., Heavy Line Mech, Race Shop Owner, Mobile Electronics.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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