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I have a 2013 Cadillac SRX, the Cue system touch screen is
I have a 2013 Cadillac SRX, the Cue system touch screen is not responsive. I tried a hard reset, still doesn't work. I have read that this is a problem with the system, of course it isn't covered unde… read more
JOHN aka Eauto
JOHN aka Eauto
self employed
High School or GED
10,828 satisfied customers
My 2014 Cadillac SRX cue Touch screen is frozen how can I
My 2014 Cadillac SRX cue Touch screen is frozen how can I get it to work I tried a hard reset but still won't unfreeze … read more
JOHN aka Eauto
JOHN aka Eauto
self employed
High School or GED
10,828 satisfied customers
My Cadillac SRX touch screen does not work. Do I need a new
My Cadillac SRX touch screen does not work. Do I need a new cue system or does it just need a new touch screen panel … read more
Charles Foster
Charles Foster
Certificate
29 satisfied customers
The cue screen is black and none of the controls on the
the cue screen is black and none of the controls on the steering wheel work either along with the collision avoidance system … read more
eric remington
eric remington
FORMER SHOP OWNER/TECHNICIAN/INSPECTOR
associates degree
1,361 satisfied customers
Touch Display Screen is Frozen. 2014 Cadillac SRX. Went to
Went to dealer website & it said they would have to replace screen, but saw that this seems to be a common problem. A you tube video showed how someone was able to unfreeze it by muting radio, once screen was in a clock setting by touching top right corner where digital clock several times the were able to unfreeze it. I tried it but didn't quite work for me. was wondering if you had any other suggestion before I take car into the dealer. … read more
Charles Foster
Charles Foster
Certificate
29 satisfied customers
My cue is frozen. I can only turn it off and on. I have a
my cue is frozen. I can only turn it off and on. I have a 2013 SRX … read more
Don - Mo Lurch
Don - Mo Lurch
Cadillac Technician
Vocational, Technical or Trade Scho
705 satisfied customers
My cue randomly changes setting and now it's changed from
my cue randomly changes setting and now it's changed from english to spanish and I can't figure out how to change it back particulary since i cant read or speak spanish … read more
Jerry Newton
Jerry Newton
Cadillac Technician
Vocational, Technical or Trade Scho
1,738 satisfied customers
The touchscreen for the CUE isn't working. And I can't pair
And I can't pair my phone to the device because I need to select yes to the pin confirmation question on the screen … read more
Jerry Newton
Jerry Newton
Cadillac Technician
Vocational, Technical or Trade Scho
1,738 satisfied customers
I have a 2013 Cadillac SRX I changed the battery and must
I have a 2013 Cadillac SRX I changed the battery and must have lost power during the swap. I ran a tender however it did not keep power. How do I reset the electronic (mainly the CUE I think it contro… read more
Gm Tech (Cam)
Gm Tech (Cam)
Cadillac Mechanic
Vocational, Technical or Trade Scho
1,090 satisfied customers
Cue system screen is frozen. Nothing happens when icons
Cue system screen is frozen. Nothing happens when icons pressed. I have tried resetting but it is unsuccessful. I know this is a defect in the Cue system that has plagued many Cadillac owners. Cannot … read more
Jerry Newton
Jerry Newton
Cadillac Technician
Vocational, Technical or Trade Scho
1,738 satisfied customers
I HAVE JUST PURCHASED A USED CADILLAC SRX WITH THE CUE
I HAVE JUST PURCHASED A USED CADILLAC SRX WITH THE CUE SYSTEM AND THE TOUCH SCREEN WILL NOT WORK, I HAVE TRIED TO DO THE HARD RESET AND NO LUCK, BUT OTHER THINGS SEEM TO BE WORKING IN THAT AREA, AND N… read more
Pete
Pete
Automotive Diagnostic Specialist
General auto certifications
29,889 satisfied customers
2014 Cadillac SRX CUE screen has gone black. The only time
2014 Cadillac SRX CUE screen has gone black. The only time it comes on now is when the backup camera is engaged (put in reverse). When you go from reverse to park or drive the screen goes black. All o… read more
Eric
Eric
Retired
N/A
33,577 satisfied customers
CUE is frozen, 2013 SRX, I've done the hard reset. I'm an
I've done the hard reset. I'm an older female so I don't do any work myself, but I have a brother that does. … read more
Don - Mo Lurch
Don - Mo Lurch
Cadillac Technician
Vocational, Technical or Trade Scho
705 satisfied customers
Touch screen doesnt respond to touching. tried hard reset
touch screen doesnt respond to touching. tried hard reset and it didnt work either … read more
Pete
Pete
Automotive Diagnostic Specialist
General auto certifications
29,889 satisfied customers
I have a 2013 Cadillac SRX and my CUE system no longer
I have a 2013 Cadillac SRX and my CUE system no longer responds to touchscreen. The apps are still there, the screen is lit up, by back up camera works fine, but touching it does nothing now. and I am… read more
Pete
Pete
Automotive Diagnostic Specialist
General auto certifications
29,889 satisfied customers
My Cadillac CUE touch screen is not working!! Very very
My Cadillac CUE touch screen is not working!! Very very frustrating!!! … read more
Ryan Schott
Ryan Schott
76 satisfied customers
I have tried to reset 2013 Cadillac SRX CUE, it is on but
I have tried to reset 2013 Cadillac SRX CUE, it is on but not responding. Started open turned off opened door waited closed door lowered faceplate. nothing!! Now what??… read more
BOBBYSS
BOBBYSS
Automotive Repair/Damage Investigator
Associate Degree
14,560 satisfied customers
My 2013 SRX CUE touch screen cover has web like cracks. Can
My 2013 SRX CUE touch screen cover has web like cracks. Can I replace the outer screen of the unit? Thanks, Dwight… read more
Daniel Jones
Daniel Jones
High School Diploma
476 satisfied customers
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Meet the Experts:

Jerry Newton

Jerry Newton

Cadillac Technician

1,738 satisfied customers

ASE Master Technician, L1, Master GM Technician. Over 20 years of bumper to bumper GM experience.

Dave Nova

Dave Nova

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1,522 satisfied customers

ASE Master Certification. GM World Class Certification

Gm Tech (Cam)

Gm Tech (Cam)

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1,090 satisfied customers

GM Grand Master Technician 2007. 14 years experience.

John

John

ASE Certified Technician

941 satisfied customers

ASE CERTIFICATIONS A1-A8 & L1 / 40 YEARS AUTOMOTIVE EXPERIENCE

Chris (aka- Moose)

Chris (aka- Moose)

Cadillac Technician

811 satisfied customers

16 years of experience

George H.

George H.

ASE Certified Technician

783 satisfied customers

ASE Master Tech 15+ Years

Don - Mo Lurch

Don - Mo Lurch

Cadillac Technician

705 satisfied customers

GM, Cadillac Cert., Heavy Line Mech, Race Shop Owner, Mobile Electronics.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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