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My touchscreen for 2015 srx will. not work, it came with the…

Customer Question
My touchscreen for 2015...

My touchscreen for 2015 srx will. not work,

Mechanic's Assistant: Is the device aftermarket, or did it come with the vehicle?

It came with the vehicle

Mechanic's Assistant: Are you fixing your SRX yourself? What have you tried so far?

I tried the hardset

Submitted: 11 months ago.Category: Cadillac
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Answered in 12 hours by:
9/5/2017
Cadillac Mechanic: Marvin the Mechanic, ASE Certified Technician replied 11 months ago
Marvin the Mechanic
Marvin the Mechanic, ASE Certified Technician
Category: Cadillac
Satisfied Customers: 94
Experience: Mechanic for 36 years
Verified

Does the touch screen not work on the entire screen or just in certain areas?

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Customer reply replied 11 months ago
the entire screen
Cadillac Mechanic: Marvin the Mechanic, ASE Certified Technician replied 11 months ago

So the screen shows things but you can not make it work. Correct?

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Customer reply replied 11 months ago
correct
Cadillac Mechanic: Marvin the Mechanic, ASE Certified Technician replied 11 months ago

Then you are going to need to have the screen replaced

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Cadillac Mechanic: Marvin the Mechanic, ASE Certified Technician replied 11 months ago

Please take a moment to rate my service so I can get credit for my time, the question remains open for follow up even after doing so, all you need to do is return to this question if need be.

Thank you again.

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