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FIXITMAN, Master Technician
Category: Cadillac
Satisfied Customers: 17466
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The CUE system touch panel on my CRX is frozen. No matter

Customer Question

The CUE system touch panel on my CRX is frozen. No matter where I touch it - nothing happens.
JA: What year is your CR-X?
Customer: 2013
JA: Are you fixing your CR-X yourself? What have you tried so far?
Customer: Don't know what to try?
JA: Anything else you want the mechanic to know before I connect you?
Customer: No
Submitted: 2 months ago.
Category: Cadillac
Expert:  FIXITMAN replied 2 months ago.

Hello, my name is***** you tell me if the system turns off and on when the vehicle is turned off?

Customer: replied 2 months ago.
The screen turns on when the car is turned on and off when you shut off ignition. It just dies not respond to the finger touch
Customer: replied 2 months ago.
Don't want to pay additional amount with a call
Expert:  FIXITMAN replied 2 months ago.

Don't worry about the call. That comes through automatically. As for the issue with the vehicle, this is a hardware failure in the navigation unit. In some cases it can be reprogrammed and it will reboot and be fine, but most of the time it needs to be replaced.

Customer: replied 2 months ago.
Can I reboot or does that have to be done by a technition
Expert:  FIXITMAN replied 2 months ago.

It would have to be reprogrammed by the dealer before rebooting it. You can try unhooking the vehicles battery for about 10 minutes and then hooking it back up as that can help in some rare cases.

Customer: replied 2 months ago.
Ok I'll try that
Expert:  FIXITMAN replied 2 months ago.

Let me know if you need more help.