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FIXITMAN
FIXITMAN, Master Technician
Category: Cadillac
Satisfied Customers: 17467
Experience:  ASE MASTER CERTIFIED, AA DEGREE AUTO/DIESEL TECH.
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My cue touch screen not responding the radio is working and

Customer Question

my cue touch screen not responding the radio is working and the air condision is also working
JA: Have you checked the fuse?
Customer: no
JA: What is the make/model/year of your car?
Customer: 2013 cadillac xts
JA: Are you fixing your XTS yourself? What have you tried so far?
Customer: just tapping on the screen and touching the home key
JA: Anything else you want the mechanic to know before I connect you?
Customer: just like to know how much it coast to repair
Submitted: 2 months ago.
Category: Cadillac
Customer: replied 2 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer: replied 2 months ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  FIXITMAN replied 2 months ago.

Hello, my name is***** every other function appear to work besides the touch screen.

Customer: replied 2 months ago.
however since I can't use touch screen everything is frozen
Customer: replied 2 months ago.
why do I have to pay to talk to you.
Customer: replied 2 months ago.
why are you not responding to my question?
Expert:  FIXITMAN replied 2 months ago.

I am sorry for not getting back with you right away. I was away from my computer. You need to have the nav module reprogrammed. That will usually fix this. In some cases it is a hardware failure which results in replacement of the entire unit, but most of the time the reprogramming will fix it. This can only be done at the dealer unfortunately.