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Ask Gm Tech (Cam) Your Own Question
Gm Tech (Cam)
Gm Tech (Cam), Cadillac Mechanic
Category: Cadillac
Satisfied Customers: 29534
Experience:  GM Grand Master Technician 2007. 14 years experience.
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2013 Cadillac Escalade platinum the ride is horrible, I will

Customer Question

2013 Cadillac Escalade platinum the ride is horrible
JA: Are you fixing your Escalade yourself? What have you tried so far?
Customer: I will most likely do what I can to fix the ride, I cannot believe this expensive vehicle rides so bad
JA: Anything else you want the mechanic to know before I connect you?
Customer: no
Submitted: 3 months ago.
Category: Cadillac
Customer: replied 3 months ago.
22 inch tires champion 528 brand new when I bought the car maybe 4,000 mile on tires
Expert:  ggrote1 replied 3 months ago.

Welcome! My name is ***** ***** I will do my best to assist you with this problem.

Expert:  ggrote1 replied 3 months ago.

you bought this used ?

did it come stock with the 22's ?

Customer: replied 3 months ago.
with 61,000 miles
Expert:  ggrote1 replied 3 months ago.

air suspension ?

did you drive it with the old tires on it ?

Customer: replied 3 months ago.
No only drove it with the brand new tires on it. yes it has air suspension
Expert:  ggrote1 replied 3 months ago.

is it just a hard ride or it will not handle good ?

or act like there are no shocks in the truck ?

what did the dealer say ?

Customer: replied 3 months ago.
1. Hard ride
2. rides like a truck with no shocks
I bought it last August it is my wife's car I did not drive it much, now I'm listening to her. It was bought at a small independent dealer
Expert:  ggrote1 replied 3 months ago.

if there is no suspension lights on the air system is working correctly

this issue would lead us down to tires usually

are they low profile tires ?

is the air pressure correct in the tires ?

Customer: replied 3 months ago.
I checked on all of that. The tires are not expensive ones and I'm reading about people having shock issues so I did not want to get of new tires
Expert:  ggrote1 replied 3 months ago.

the airshock system if there wear any issues it would turn on the light

can you have a shop check for any codes set in the computers ?

Customer: replied 3 months ago.
Customer: replied 3 months ago.
I would think the computer would highlight and read out on my dash
Expert:  Gm Tech (Cam) replied 3 months ago.

Hi there, I am Cam.
On your vehicle, the computer would only show codes and identify an issue if there was a sensor reading out of spec or a shock reading open, but if all the electronics are reading correctly then it would not show an issue.

What I would try first is have the dealer put a donor set of tires and rims on to check the ride with different rims and tires. The lest one I drove like this simply had a poor ride due to tires being too hard.

Should the tires not be the issue, then we are looking at failed shocks, mechanically not electronically which again would not show an issue on the computer.