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Jerry Newton
Jerry Newton, Cadillac Technician
Category: Cadillac
Satisfied Customers: 4618
Experience:  ASE Master Technician, L1, Master GM Technician. Over 20 years of bumper to bumper GM experience.
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I have a 2014 cadillac srx and the cue radio is hung up on

Customer Question

sir, I have a 2014 cadillac srx and the cue radio is hung up on the "home screen", can you help me?
JA: Is this an aftermarket stereo, or did it come with the car?
Customer: This is a factory radio.
JA: Are you fixing your SRX yourself? What have you tried so far?
Customer: I have tried the opening the face plate and waiting 30 to 60 sec. with the door open then getting in closing face plate and starting car. As of yet I have not seen the yellow circle yet.
JA: Anything else you want the mechanic to know before I connect you?
Customer: NO
Submitted: 4 months ago.
Category: Cadillac
Customer: replied 4 months ago.
Would this problem be covered by my warranty ? I have 28500 miles on the car.
Expert:  Jerry Newton replied 4 months ago.

Yes, this is definitely covered under your new car warranty. Have your dealer take care of it for you.

Customer: replied 4 months ago.
Thank you Jerry ,I have an appointment next Wednesday to get it fixed.
Expert:  Jerry Newton replied 4 months ago.


I'm sure they'll fix you right up.