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FIXITMAN, Master Technician
Category: Cadillac
Satisfied Customers: 17470
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My Cadillac XT5 2017 has had a black screen on the CUE

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my Cadillac XT5 2017 has had a black screen on the CUE several times. Do you know the causes and remedies?
JA: What year is your XT5?
Customer: 2017
JA: Are you fixing your XT5 yourself? What have you tried so far?
Customer: I do not know enough to do it myself.
JA: Anything else you want the mechanic to know before I connect you?
Customer: no

Hello, my name is***** is common on the Cue system, especially when it is new. I would take the vehicle to the dealer and ask them to reprogram the module. If it continues then this is an internal hardware problem and the unit needs to be replaced. If you need anything else please let me know.

FIXITMAN and 2 other Cadillac Specialists are ready to help you
Customer: replied 1 year ago.
I have talked to CADILLAC service and she said that the car has a computer and needs to have time to work. She said the same thing to take to the dealer, Thanks.