, battery is dead, doors are locked, is it possible to open the hood from the outside?
JA: Did you test the battery with a voltmeter? And have you ever changed one before?
Customer: We can't get the hood open and the keys are locked inside. So with the dead battery I can't get inside.
JA: Are you fixing your SRX yourself? What have you tried so far?
Customer: I just want to try and open the hood to maybe put jumper cables on and get some power so the key fob can unlock the doors. It's a repo here at the credit union and I'm trying to show it to someone. Yes I know, I shouldn't be working on the Lord's day.
JA: Anything else you want the mechanic to know before I connect you?
Customer: Not really. Just the key is locked inside, dead battery, extra key fob outside, so I thought maybe if we can get the hood open we could get some power to it inorder to open the doors. Any cost to this service? I've never seen it before.