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Ask Chris (aka- Moose) Your Own Question
Chris (aka- Moose)
Chris (aka- Moose), Cadillac Technician
Category: Cadillac
Satisfied Customers: 48654
Experience:  16 years of experience
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I just bought a 2011 srx with only 25k miles on. now my

Customer Question

i just bought a 2011 srx with only 25k miles on.
JA: Are you fixing your SRX yourself? What have you tried so far?
Customer: now my bluetooth says bluetooth unavailable.
JA: Anything else you want the mechanic to know before I connect you?
Customer: when i start the car always the radio starts. also when i had the cd player on before
JA: Will the headlights turn on? Is the battery fully charged?
Customer: yes and yes
Submitted: 1 year ago.
Category: Cadillac
Expert:  Chris (aka- Moose) replied 1 year ago.

Welcome, I'm Chris (aka Moose) I prefer to work when others don't, I am here around lunch and after dinner till after midnight.

  • Sorry no one has helped yet.
  • This is not an answer to your question, just an inquiry if your still needing/wanting help. Because I believe I can help.
Customer: replied 1 year ago.
how can you help me?
Expert:  Chris (aka- Moose) replied 1 year ago.

All other features of the audio system are working correct?

Did blue tooth work prior with your phone?

Customer: replied 1 year ago.
i think yes all works correct.
i bought the srx 3 days ago, so i dont know.
but the first owner told me that the bluetooth and the navi never worked!
bluetooth not available
Customer: replied 1 year ago.
i think yes all works correct.
i bought the sex 3 days ago. so i don't know exactly.
but the first owner told me that the bluetooth and the navi never worked.
it shows bluetooth unavailable.
Expert:  Chris (aka- Moose) replied 1 year ago.

Thanks,

Below is the diag info on the bluetooth

https://dl.dropboxusercontent.com/u/90220402/11SRX.pdf

Do you have the ability or tools to perform any of the diag steps we need to do?

This is my 1st answer, but does not have to be my only answer. You the website and myself expect you to have a ~~~5 STAR EXCELLENT~~~ experience with my help. Please let me know if you are pleased by selecting a star rating above or by replying and saying your pleased. Not rating or rating 1-2 stars does not benefit you nor me in any way. Follow up and reply as often and when needed, there is no extra charge to do so.

Thanks Moose.

Customer: replied 1 year ago.
well i have no scan tool here today but i can get one tomorrow.
but i think this is not what i need, because when you go to the bluetooth menu @ the srx, it say right away there is no bluetooth . you can't go further on the bluetooth menu.
i have to tell you that i'm from switzerland and maybe the navi won't work over here?
all radio stations works perfect
Expert:  Chris (aka- Moose) replied 1 year ago.

I can opt out and let someone else try to help if you want?

Customer: replied 1 year ago.
no i hope your the right person.
im thankful for any help
Expert:  Chris (aka- Moose) replied 1 year ago.

Keep in touch and let me know the results once scanned.

Customer: replied 1 year ago.
ok
Expert:  Chris (aka- Moose) replied 1 year ago.

Thanks

Expert:  Chris (aka- Moose) replied 1 year ago.

Hello again Chris here,

  • I am following up with you to see if you got everything you needed from my answer.
  • I have not heard back from you, so I assume you were not pleased. We're you pleased with my help?
  • If you were not pleased with my help, please let me know by replying so I can help more.
  • This post is coming up on the 7 day mark where it times out. When a post times out, that means it's no longer on my active list (you reply and I may never know it.)

Thanks Chris