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sprinkles08, ASE Certified Technician
Category: Cadillac
Satisfied Customers: 22985
Experience:  ASE Master and Advanced level certified. Factory trained with 15 years dealership experience
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I have 2013 xts that was traded in 39 days ago with no

Customer Question

I have 2013 xts that was traded in 39 days ago with no problems now the touch screen will not respond to touch. The dealer where I got the car said I had to have on star. Signed up today still no responce. Is there a reset for this CUE
Submitted: 1 year ago.
Category: Cadillac
Customer: replied 1 year ago.
I have checked the wait time 4 times it always says 8 minutes I have been waiting over an hour.
Expert:  sprinkles08 replied 1 year ago.

Hello and welcome to JustAnswer!

There is little chance the problem is not the screen itself.

Did the problem start after a jump start, repair, etc?

Are there any other electrical problems present?