Cadillac Repair Questions? Ask a Mechanic for Answers ASAP
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You could try disconnecting both battery terminals and holding them together for 30 seconds. Make sure the cables are completely disconnected from the battery when doing this. If this does not reset. You may need to bring it to the dealer and use the scan tool to reset the system.
So, here’s how to perform a restart — otherwise known as a hard reset — on Cadillac vehicles equipped with CUE:
After performing this sequence of steps, CUE and the vehicle’s other infotainment and telematics technologies will have been “hard reset”, but CUE won’t show any messages this to be the case. The tell-tale sign of a hard reset, however, is a spinning yellow circle in the top right corner of the system, which indicates that CUE is reloading settings.
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