Have a 2013 Cad. ATS. Had a wreck. Just got it back. Remote start and passive entry does not work. Pushing buttons on door lock mechanism on car doesn't lock or unlock car. lock and unlock on key fob does work.
JA: Does the engine
turn over? How old is the battery?
Customer: Yes. I can operate car fine. I know front fuse box had to be replaced
JA: Are you hoping to fix this yourself?
Customer: Yes, the place that did the work is an hour away. I have an appointment tomorrow but was hoping to resolve myself
JA: Great! What have you tried so far?
Customer: my husband checked passive entry fuse in front fuse box and one in trunk. checked with tester and they are both fine.
JA: Is there anything else important you think the Cadillac Mechanic should know about your Cadillac?
Customer: i dont think so
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Cadillac Mechanic about your situation and then connect you two.