Cadillac

Cadillac Repair Questions? Ask a Mechanic for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Cadillac

I cannot get my 2011 Cadillac SRX to activate XM radio. I

Customer Question
Customer: I cannot get my...
Customer: I cannot get my 2011 Cadillac SRX to activate XM radio. I subscribed to a trial offer and it activates initially, but after a few hours, it deactivates. XM told me to contact Cadillac.
JA: Thanks. Can you give me any more details about your issue?
Customer: Is there a way to reset the XM satellite radio?
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to Cadillac Experts (you only pay if satisfied). There are a couple customers ahead of you. We can help you for less if you're not in a rush. Are you willing to wait a bit?
Customer: Yes, I'll wait
JA: OK. Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.Category: Cadillac
Show More
Show Less
Ask Your Own Cadillac Question
Answered in 8 hours by:
1/15/2016
Cadillac Mechanic: Eric, Automotive Repair Shop Manager replied 1 year ago
Eric
Eric, Automotive Repair Shop Manager
Category: Cadillac
Satisfied Customers: 32,770
Experience: 20+ yrs. experience as repair shop manager and technician.
Verified

HI,

I am sorry that you have not been helped yet. I just came online and saw your question

There is not a reset, but there is a refresh procedure, which I have uploaded here for you. If it does not work, then there is an issue in the satellite receiver and will need to be diagnosed with GM factory level scan tool

To Reactivate/Refresh the XM Digital Radio Receiver, follow the steps below:

1. Tune radio to XM Channel 1 (Preview Channel), verify audio is heard. Tune to XM Channel 0 to obtain 8 digit XM radio ID. Allow 3-5 seconds for the text to page from XM RADIO ID to the actual ID number (press the clock button on the top-left bank of buttons if the display times out and returns to the date/time page). If Channel 0 cannot be tuned, connect the scan tool and navigate to the Module ID Information page and record the Radio ID. The Radio ID info is 8 alphanumeric characters.

2. Go to XM refresh website www.xmradio.com/oemrefresh and enter the 8 digit XM radio ID.

3. Park the vehicle where it may receive a clear satellite signal and have the vehicle running.

4. Tune radio to XM Channel 1 (Preview Channel).

5. The process may take up to 20 minutes to receive the complete XM. Channel list Notice: The refresh signal will be sent for 3 hours. The vehicle must be powered up within the 3 hour window to receive the refresh signal.

6. Verify the channels in the current channel lineup are available, to verify if the activation is complete. Notice: Occasionally XM will run an expanded preview mode where more than the normal preview channels will be heard (holidays, promotions, etc.) If the radio is also intended to receive data services (e.g. NavTraffic, local forecast, etc.), verify these authorized services are also received. If the channels are not available, tune back to XM. Channel 1 and continue the refresh.

Ask Your Own Cadillac Question
Cadillac Mechanic: Eric, Automotive Repair Shop Manager replied 1 year ago

I noticed we have not yet resolved your concern you asked about. I would sure appreciate it if you would reply so I can offer my skills and knowledge and repair guide access to help as best I can.

~Do you still need more help?
~Confused by my info request or answer?
~Need more time?
~Confused on how the site works?
~Need more detail or a different explanation?

If the answer is YES to any of these just press reply and lets work on this concern some more.

If you have new questions now or in the future please do not hesitate to ask them. If you would like me to assist you. Just bookmark this page so you can access my profile easy and post a new question from the question box on my profile page. Please remember to rate service using the rating page so that I may receive credit. Thanks

Ask Your Own Cadillac Question
Ask Eric Your Own Question
Eric
Eric
Eric, Automotive Repair Shop Manager
Category: Cadillac
Satisfied Customers: 32,770
32,770 Satisfied Customers
Experience: 20+ yrs. experience as repair shop manager and technician.

Eric is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Jerry Newton

Jerry Newton

Cadillac Technician

1,569 satisfied customers

ASE Master Technician, L1, Master GM Technician. Over 20 years of bumper to bumper GM experience.

Dave Nova

Dave Nova

Cadillac Technician

1,522 satisfied customers

ASE Master Certification. GM World Class Certification

Gm Tech (Cam)

Gm Tech (Cam)

Cadillac Mechanic

1,001 satisfied customers

GM Grand Master Technician 2007. 14 years experience.

John

John

ASE Certified Technician

941 satisfied customers

ASE CERTIFICATIONS A1-A8 & L1 / 40 YEARS AUTOMOTIVE EXPERIENCE

George H.

George H.

ASE Certified Technician

774 satisfied customers

ASE Master Tech 15+ Years

Chris (aka- Moose)

Chris (aka- Moose)

Cadillac Technician

734 satisfied customers

16 years of experience

Don - Mo Lurch

Don - Mo Lurch

Cadillac Technician

688 satisfied customers

GM, Cadillac Cert., Heavy Line Mech, Race Shop Owner, Mobile Electronics.

< Previous | Next >

Related Cadillac Questions
2004 Cadillac SRX 3.6 AWD. I have an airbag light on with
2004 Cadillac SRX 3.6 AWD. I have an airbag light on with code B0044 - Driver frontal deployment loop open. I need to know what connectors/wires to check and there locations. I also have a B3832 Windo… read more
David Craig
David Craig
OWNER/MECHANIC
Associates
3,912 satisfied customers
My 2011 SRX has 12 volts by meter on battery but won't turn
My 2011 SRX has 12 volts by meter on battery but won't turn over,lights and radio work bur radio came on on a non station just static. … read more
Jared D
Jared D
Shop Supervisor
Bachelor\u0027s
3 satisfied customers
I just bought a used 2006 SRX. When I start it the radio
I just bought a used 2006 SRX. When I start it the radio screen has a small box that displays the previous owners name. How do I either change it to my name or … read more
Anthony Uzmack
Anthony Uzmack
ASE Certified Service Technician
Automotive Technology
31 satisfied customers
2012 Cadillac SRX...about to hit 1000,000 miles. service
2012 Cadillac SRX...about to hit 1000,000 miles. service real axle warning comes and goes. The dealership recommends a new real differential. It was my first dealership experience. $311.00 to change o… read more
Randall
Randall
Auto Technician / Consultant
Vocational, Technical or Trade Scho
69 satisfied customers
How do i change the transmission fluid in my 2004 srx v8.
how do i change the transmission fluid in my 2004 srx v8 … read more
Dan
Dan
Automotive Technician
Vocational, Technical or Trade Scho
25 satisfied customers
2008 Cadillac srx transmission will not shift in any gear
2008 Cadillac srx transmission will not shift in any gear BUT will when cold or occasionally. 115 m miles. … read more
Pete
Pete
Independent Auto Technician
Vocational, Technical or Trade Scho
138 satisfied customers
WE HAVE A 2010 CADILLAC SRX. THE ENGINE WARNING LIGHT HAS
WE HAVE A 2010 CADILLAC SRX. THE ENGINE WARNING LIGHT HAS BEEN ON FOR 2-YEARS. THE DEALER CLAIMS IT'S THE TIMING BELT. SO LAST YEARS INSPECTION THE DEALER GOT A 1-YEAR EXTENSION ON MAKING REPAIRS. NOW… read more
Eric
Eric
Automotive Repair Shop Manager
32,770 satisfied customers
2014 Cadillac SRX - after no problems won't start - the
2014 Cadillac SRX - after no problems won't start - the yellow engine icon is lit - and when I try to start it begins ticking loud & fast - the dash will light up - but engine won't start... and I had… read more
Gary
Gary
Senior Technician
Vocational, Technical or Trade School
44 satisfied customers
Just purchased the book for 2007 Cadillac SRX. trying to
Just purchased the book for 2007 Cadillac SRX. trying to replace the serpentine belt. The book does not say how the get the belt off the fan pulley. Their is a big metal bracket around the fan that is… read more
Randall
Randall
Auto Technician / Consultant
Vocational, Technical or Trade Scho
69 satisfied customers
I have a srx Cadillac the seat driver side will not program
I have a srx Cadillac the seat driver side will not program what's up with that? … read more
Jerry Newton
Jerry Newton
Cadillac Technician
Vocational, Technical or Trade Scho
1,569 satisfied customers
On our 2011 srx, the display is stuck in the down position,
Hello, on our 2011 srx, the display is stuck in the down position, and the radio will not work. Actually, it continually tries to come up, but seems stuck, and then goes back down. … read more
Jerry Newton
Jerry Newton
Cadillac Technician
Vocational, Technical or Trade Scho
1,569 satisfied customers
Im looking for the alignment specs for the 2005 srx all
im looking for the alignment specs for the 2005 srx all wheel drive … read more
roy
roy
Associate Degree
3 satisfied customers
2011 srx back hatch will not open with remote or with the
2011 srx back hatch will not open with remote or with the open button on driver's door. It is stating that the roof hatch is open. How can I close the latch manually if it won't open … read more
Jerry Newton
Jerry Newton
Cadillac Technician
Vocational, Technical or Trade Scho
1,569 satisfied customers
There is no sound coming from my Cadillac SRX - not the
there is no sound coming from my Cadillac SRX - not the radio, the turn signals,nothing that uses sound on the car is working. … read more
Pete
Pete
Independent Auto Technician
Vocational, Technical or Trade Scho
138 satisfied customers
What is location of navagation DVD cadillac 2012 SRX, not
what is location of navagation DVD cadillac 2012 SRX … read more
heavy_chevy_396
heavy_chevy_396
Vocational, Technical or Trade Scho
2,518 satisfied customers
My touchscreen for 2015 srx will. not work, it came with the
my touchscreen for 2015 srx will. not work, JA: Is the device aftermarket, or did it come with the vehicle? Customer: it came with the vehicle JA: Are you fixing your SRX yourself? What have you tried… read more
Marvin the Mechanic
Marvin the Mechanic
82 satisfied customers
4 cadillac srx will start but won't accelerate wi;;not
4 cadillac srx will start but won't accelerate wi;;not goover 4 or ten miles a hour if push accelerator to floor it starts ronnoning ruff like its going to quit … read more
Jerry Newton
Jerry Newton
Cadillac Technician
Vocational, Technical or Trade Scho
1,569 satisfied customers
Engine light on my SRX with 105,000 miles.Cadillac dealer
engine light on my SRX with 105,000 miles.Cadillac dealer says its a timing chain that is worn and a probem with catalytic converter. Cost for both repairs close to $5000.Was there a recall on the tim… read more
Ron Z.
Ron Z.
Vocational, Technical or Trade Scho
2 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x