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You need to send a letter to the court and the opposing counsel with a copy of the notice that you received and a copy of the front of the envelope showing the stamp as to when it was mailed if there is one. You will need to explain the reason why you did not appear and then just wait and see what happens. They will likely re-notice the debtor's exam with a new date.
See this law. You could try to file a motion for protective order if discussing an alternate date with opposing counsel does not work. This would be the more formal way to handle the issue.
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If the debtor's exam was ordered pursuant to a subpoena than one would normally file a protective order or a motion to quash the subpoena and argue at that hearing why he/she could not or should not have to comply.
I am not sure I am able to put the statements you have described above into context and what the current status of the case is. You may wish to opt for a phone call option on this. The cost is $59.00. Please see my offer. Or, you can just send the letter I first mentioned and wait for the court or other side to reschedule.