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How can we change the escrow agent so there is no conflict of interest
The easiest, best, ***** ***** to be granted way to handle this is to file a Motion to deposit Escrow Funds into Registry of Court. If granted then the lawyer will put the funds into an account maintained and controlled by the court.
we have seen that the seller's lawyer had kept no records or kept the deposit in a proper escrow account, can we file a grievance complaint on that?
Yes, you should be able to do so through the State Bar. You don't mention your state but every state has some form of Rules of Professional Conduct for their attorneys as well as strict rule regarding the trust accounts. YOu can file the grievance and then if the lawyer produces records, etc. the State Bar will just dismiss the complaint. However, you don't want to discuss this with anyone other than the State Bar since if it turns out you are incorrect it opens you up to liability for slander/libel, etc. Of course, if the State Bar makes a finding against the lawyer then that changes things and it can be used in court, etc.
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