Okay, here's the deal. I've checked the Bus. & Prof. Code and it appears that there are several different claims that CSLB arbitration can resolve. I can't tell you what you need to prove in order to prevail without reviewing your complaint to the CSLB, and any referral or findings by the investigator who referred the matter to arbitration. If I were to tell you that what you have described is sufficient to prove your case, and it turns out that my answer is too general, then you're going to blame me for losing the case. I can review your claims offline and help you prepare the case, but I will have to charge you customary rates, because it could take several hours to evaluate your claims. Since you're here at Justanswer, I assume that's not on your menu -- because customers who come here are looking for the "screamin' deal" on legal advice. Unfortunately, a competent answer to your question is simply impossible to answer in this forum. It's a lot of work and it's what lawyers get paid to do. So, I'll have to pass on your first question, unless you want to take the matter offline and enter into a formal attorney-client relationship. Concerning your question re damages, there are no punitive damages on a breach of contract
claim -- not in arbitration, and not in Superior Court -- or in any other court in the USA. Pain and suffering is also outside the scope of any claim where there is no physical impact caused by the defendant upon plaintiff. I assume you haven't been physically injured, so the aforementioned claims are unavailable. Lost wages or profits, (i.e., "consequential damages" which can be traced to the contractor's conduct) is recoverable. However, your time required to prepare and appear to prosecute your case is not recoverable, because that amounts to attorney's fees, and you're not an attorney, so such fees cannot be awarded. Out of pocket costs can be awarded (copying, printing, clerical, filing fees, etc.) are recoverable. Expert witness fees are not recoverable. The cost to remedy the contractor's defective workmanship (general damages for the breach of contract) is, of course, the principal recovery available to you. If you are claiming that the contractor committed a fraud (false statement of fact intended to induce detrimental and justifiable reliance), then you are in the wrong forum, because fraud permits punitive damages, and only the Superior Court can make that type of award. I hope I've answered your question. Please let me know if you require further clarification. And, please provide a positive feedback rating for my answer -- otherwise, I receive nothing for my efforts in your behalf.Thanks again for using Justanswer!