Business Law

Ask a Business Lawyer. Get Business Law Questions Answered ASAP.

Ask a Lawyer,
Get an Answer ASAP!

Business Law
This answer was rated:

Hi I own a glass tinting businessand I have a customer that

sent me a cerified letter...
Hi I own a glass tinting businessand I have a customer that sent me a cerified letter and I have to reply within 15 days she is saing I messed up her windows in her house. and also wants a refund of all the money she paid. I need to sit down with someone to ask where do I go from here.Please send me some help please
THANK YOU CINDY
Show More
Show Less
Ask Your Own Business Law Question
Answered in 4 minutes by:
8/7/2013
Barrister
Barrister, Attorney
Category: Business Law
Satisfied Customers: 38,702
Experience: 17 years practicing attorney, JD, BA, MBA
Verified
Hello and welcome! My name is XXXXX XXXXX I will try my level best to help with your situation or get you to someone who can.
.
The legal experts here aren't allowed to actually represent customers and our interaction is limited to working with people on the site. But we are able to answer legal questions if you have certain questions you need help with...
.
If you have particular questions, I will be more than happy to see if I can help...
.
As for the letter, it is just a letter, not a summons and complaint, correct?
.
Have you had an opportunity to go out and inspect the job to see if there are defects?
.
.
Thanks
Barrister
Ask Your Own Business Law Question
Customer reply replied 4 years ago

I have been out to the house and I told a reparative from the film company with me and they said that that the war. covers cracked windows but not seal failure.
She had us come back out to remove all the film off .she thought that the film was going to pop the seals.when I looked at the windows I couldn't see any thing wrong

Ok, so did the tinting materials representative see anything wrong with the job or the materials?
.
Did the film cause any damages to the windows?
.
Forgive my ignorance, but what do you mean by "she thought that the film was going to pop the seals"?
.
What seals? Why would window tint affect any seals on the windows?
.
Did you take photos of the film installation?
.
Do you think the customer just changed their mind?
.
.
Thanks
Barrister
Ask Your Own Business Law Question
Customer reply replied 4 years ago

our representative did not see any


the film cracked2 windows


the tint can cause poped seals if you aply the wrong film I did not put the wrong film on


I do have some pics


I think she over reacted that is why I said I would take care of it. not replace all the windows in the house

Ok, if the film caused any damage to the windows, you can be held liable for that. Whether it is the film that damaged the windows or the installation, you would have to hammer that out with the film manufacturer. But from the customer's perspective, you installed the film so you are liable for any problems.
.
But if the customer is trying to get you to pay for replacement of windows that might be damaged, she can't do that. She must have actual damages in order to recover.
.
As for the cost of installation, if there were problems with the install, then if she sued, she would win a refund of her money under a breach of contract claim. Basically the court will award her any damages she can prove plus a refund of the installation price.
.
So if it were me, and I wanted to head this off before she filed suit and you were forced to hire an attorney for a couple thousand to defend, I would try to settle this by offering a refund of the installation plus covering the cost of the cracked windows. Then I would try to submit a claim to the window film manufacturer to see if they would reimburse me for any of the costs I had to pay to the customer.
.
.
Thanks
Barrister
Barrister
Barrister, Attorney
Category: Business Law
Satisfied Customers: 38,702
Experience: 17 years practicing attorney, JD, BA, MBA
Verified
Barrister and 87 other Business Law Specialists are ready to help you
Ask your own question now
Ask Barrister Your Own Question
Barrister
Barrister
Barrister, Attorney
Category: Business Law
Satisfied Customers: 38,702
38,702 Satisfied Customers
Experience: 17 years practicing attorney, JD, BA, MBA

Barrister is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Mr. Kaplun clearly had an exceptional understanding of the issue and was able to explain it concisely. I would recommend JustAnswer to anyone. Great service that lives up to its promises!

Gary B.Edmond, OK

My Expert was fast and seemed to have the answer to my taser question at the tips of her fingers. Communication was excellent. I left feeling confident in her answer.

EricRedwood City, CA

I am very pleased with JustAnswer as a place to go for divorce or criminal law knowledge and insight.

MichaelWichita, KS

PaulMJD helped me with questions I had regarding an urgent legal matter. His answers were excellent.

Three H.Houston, TX

Anne was extremely helpful. Her information put me in the right direction for action that kept me legal, possible saving me a ton of money in the future. Thank you again, Anne!!

ElaineAtlanta, GA

It worked great. I had the facts and I presented them to my ex-landlord and she folded and returned my deposit. The 50 bucks I spent with you solved my problem.

TonyApopka, FL

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

< Previous | Next >

Meet the Experts:

Infolawyer

Infolawyer

Attorney

1,793 satisfied customers

Experienced lawyer

Dimitry K., Esq.

Dimitry K., Esq.

Attorney

1,611 satisfied customers

Run my own successful business/contract law practice.

MShore Law

MShore Law

Attorney

1,233 satisfied customers

Drafted Negotiated and/or Reviewed Thousands of Commercial Agreements

RGMacEsq

RGMacEsq

Attorney

742 satisfied customers

Licensed Texas General Practice Attorney

Barrister

Barrister

Attorney

38,702 satisfied customers

17 years practicing attorney, JD, BA, MBA

Ely

Ely

Attorney

564 satisfied customers

Counselor at Law.

J.Hazelbaker

J.Hazelbaker

Attorney

393 satisfied customers

Experienced and trained in the area of business law.

< Previous | Next >

Related Business Law Questions
When you perrenthsiaround something on a contract, Im a
When you perrenthsiaround something on a contract , Im a contractor and I did that on a color that I was using for the Travertine patio I installed for a customer Now there taking me to court over the… read more
Law Pro
Law Pro
Doctoral Degree
19,000 satisfied customers
If I paid a talent money for contracts to story rights and
If I paid a talent money for contracts to story rights and the contract was signed in Colorado, but the business resides in another state, the business is not obligated to pay taxes? It is the talents… read more
lucy7368
lucy7368
Juris Doctor
763 satisfied customers
I need a simple contract to define a business relationship
I need a simple contract to define a business relationship between a consultant and our company. Essentialy the consultant is willing to work for a % of ownership in lieu of payment. I need a contract… read more
NYLAWLADY
NYLAWLADY
attorney solo practice nyc
Doctoral Degree
685 satisfied customers
An independent contract never billed me for services
an independent contract never billed me for services rendered. now 8 years after the fact she is demanding payment is there a statue of limitations in florida also i have no way of checking as account… read more
Infolawyer
Infolawyer
Attorney
Doctoral Degree
1,793 satisfied customers
This in continuation to the lawsuit of breach of contract.
Hi, this in continuation to the lawsuit of breach of contract. There is no contract and they have answered our motion to dismiss the claims and indicated that our statue of frauds reason on our dismis… read more
Brandon M.
Brandon M.
Attorney at Law
Juris Doctorate
12,463 satisfied customers
I signed a contract with a company for mold remediation. The
I signed a contract with a company for mold remediation. The company did not identify themselves completely. Owners of Company did not sign contract. They had an Employee to sign as witness to my sign… read more
Barrister
Barrister
Attorney
38,702 satisfied customers
I need help with filing a breach of contract, Fraud,
I need help with filing a breach of contract, Fraud, Operating without a license for contracting … read more
PaulmoJD
PaulmoJD
Attorney At Law
Doctoral Degree
106 satisfied customers
Regarding terminating a business contract with a billing
Regarding terminating a business contract with a billing company that processes our billing. Both I and my partner signed contract as required by our Operating Agreement for the business . The billing… read more
LegalGems
LegalGems
Juris Doctorate
10,176 satisfied customers
Can you review the contract to see if there is any problem
Can you review the contract to see if there is any problem with it? I am selling the car for someone to use and by 6 month of payments, it will be his.… read more
Richard - Bizlaw
Richard - Bizlaw
Juris Doctor
3,685 satisfied customers
We are contractors in Hawaii and need sample contracts for
We are contractors in Hawaii and need sample contracts for job proposals. Any chance of getting legal samples?… read more
PaulmoJD
PaulmoJD
Attorney At Law
Doctoral Degree
106 satisfied customers
Federal Goverment Contracting Trying to structure a business
Federal Goverment Contracting Trying to structure a business by dove tailing two existing businesses whereas one owner is a Service Disable Veteran Small Business and the other is considered a large b… read more
Jim Reilly
Jim Reilly
Private Practice Attorney
Juris Doctor
1,759 satisfied customers
Does this category cover "Contract Law" for Real Estae -
Does this category cover "Contract Law" for Real Estae - Tenant issues - A contract / lease agrement?… read more
N Cal Atty
N Cal Atty
Doctoral Degree
59 satisfied customers
In Wisconsin, if a Contract does not contain an limited
In Wisconsin, if a Contract does not contain an limited liability company's address, registered company name and either the initials "LLC" or "Limited Liability Company" or any indication it is a limi… read more
Damien Bosco
Damien Bosco
2,995 satisfied customers
You reviewed a contract for us and made suggestions for
You reviewed a contract for us and made suggestions for changes. Attached are the proposed changes the environmental company is willing to make.Can you review these and see if these seem acceptable.Th… read more
PaulmoJD
PaulmoJD
Attorney At Law
Doctoral Degree
106 satisfied customers
I looked at my contract, it states: "In the event any
I looked at my contract, it states: "In the event any portion of the purchase price is financed, this Agreement and any subsequent retail installment contract or security agreement is subject to the a… read more
lawyerJ
lawyerJ
Juris Doctorate
127 satisfied customers
I need a review of a contract for services. This is the
I need a review of a contract for services. This is the final draft of a contract for environmental cleanup from an underground fuel tank that was removed from a site we bought. This company did the r… read more
PaulmoJD
PaulmoJD
Attorney At Law
Doctoral Degree
106 satisfied customers
Question about business/contract law breach of contract and
question about business/contract law breach of contract and file a complaint I like to consult with an attorney preferably from ILLINOIS… read more
Damien Bosco
Damien Bosco
2,995 satisfied customers
Contract I'm being contracted by a divorce attorney to
ContractI'm being contracted by a divorce attorney to provide accounting work in a case. Do you have samples of contracts that I can use to send to the attorney? It is mainly to protect any emails or … read more
Legal Eagle
Legal Eagle
Attorney
Doctoral Degree
5,946 satisfied customers

DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

Show MoreShow Less

Ask Your Question

x