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Yes, I am referring to chargebacks.
We charge their card for 8 sessions at the beginning of every month.
Sometimes the student cancels multiple sessions because of random reasons, while our teacher is waiting. They simply say they have taken only 3 sessions and pay for only 3 sessions, while our program is for 8 sessions per month whether they use it or not.
It is mentioned in the terms and conditions. They will say they did not accept our terms and conditions, even though we explain it to every customer on the phone and keep a copy on the customer's individual portal.
they have taken only say 3 sessions.
they did not get service fir the paymrnt etc.