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If a customer fulfills the 3 year agreement, then the equipment belongs to him/her. If the customer defaults then he/she is responsible for 75% of the balance of contract. If the customer is sent to collections, they have signed a waiver stating that they are not only responsible for the balance of contract, but for equipment costs, sales commissions, installation costs and any collection fees. This customer is being deployed and states he should be let our of his contract. We are saying no.
No, the customer is not leasing the equipment. We cannot take back the equipment if the customer defaults because we cannot install used equipment into someone's home.
Yes, we can take it back and dispose of it. However, in this particular case, the customer does not have access to his previous home so the equipment cannot be retrieved.
I hope not. The contract specifically states that he must be the homeowner in order to sign up for alarm service. He signed and initialed where it states he is the homeowner. We do have a renter's program, but that is not what he signed up for.
The house was sold and he has no access.
What happens if the serviceman does not sell the house?