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Good afternoon. This is really typical of these home security companies...they overpromise, overcharge and then underperform. But, that practice is what is going to give you the leverage you need. Since they are not going to be willing to deal with you voluntarily at this point, raise the stakes on them. Send them
a certified, return receipt requested letter detailing the history (including their promises and then failures to perform) and demanding that they agree to terminate this contract, refund all your money in total, and drop all further collection efforts for amounts allegedly owed by you
within a short specified period of time. Inform them that if your demand is not
timely complied with, you will have no choice but to file a suit against them
for your damages. Be sure to specifically mention that you will be filing this claim
not only as a breach of contract case, but also as fraud and deceptive trade practice
actions, which will entitle you not only to your damages, but also an additional
amount equal to 3 times that as punitive damages. That should provide plenty of
incentive to comply with your demands; but, if it does not, file your suit and contact the state attorney general's office.
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